Customer Experience Associate
Work Location: Delta, British Columbia, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $21.50 - $27.05 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description:
Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.
This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
KEY ACCOUNTABILITIES
CUSTOMER
* Create an exceptional customer experience with every customer interaction.
* Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments) in an accurate and efficient manner.
* Assist with responding and resolving customer concerns, escalating when necessary.
* Identify customer needs and determine solutions to customer problems.
SHAREHOLDER
* Support the achievement of business objectives.
* Promote products, advice, services, and banking capabilities.
* Understand and apply operating policies and procedures.
* Contribute to business objectives for Operational Excellence.
EMPLOYEE / TEAM
* Participate fully as a member of the team.
* Support the team by continuously developing knowledge in own area.
* Participate in personal performance management and development activities.
* Keep others informed and up-to-date about all relevant or useful information.
EXPERIENCE & EDUCATION
* High School diploma and/or
* 1+ years of relevant experience.
* Post-Secondary or Undergraduate degree (in related field) preferred.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues.
Additional Information:
We’re delighted that you’re considering building a career with TD.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview.
Accommodation
Your accessibility is important to us.
Language Requirement (Quebec only): Sans Objet
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