We are proud to be supporting our client based in Quedgeley, Gloucester that are a well-established, successful well-known business with this area. This is an exciting permanent opportunity to be part of a growing business that still retains its family values with some amazing benefits and a great working culture They are seeking a permanent Administrator with a focus on Order Processing to join the team. This role is ideal for individuals who possess excellent communication skills and attention to detail. Why join this company? - Supportive team environment: Be part of a friendly and supportive team that values your contributions - Training provided: Training to help you succeed in your role - Competitive salary: Attractive salary package and benefits (as below) - Growth opportunities: As part of a larger group, we offer development opportunities within the company Responsibilities: - Generate and send quotes to customers; revise quotes as required - Process customer orders in a timely and accurate manner - Check orders processed daily to identify errors and/or discrepancies, and liaise with the team accordingly - Send order acknowledgements to customers - Process card payments over the telephone - Maintain and update customer records - Contact customers by phone or email to answer queries and obtain missing information - Respond to customer requests and enquiries in a timely and professional manner - Record figures for departmental KPI’s - Suggest improvements to increase departmental productivity, and implement new processes where required - Provide ad-hoc support to the Order Processing team Candidate Attributes: - Excellent verbal and written communication skills. - Strong attention to detail and organisational skills. - Ability to independently and as part of a team. Salary - £26,000 team performance related bonus (after probation) ranging from £40-£140 per month gifted Christmas shut-down Life Assurance cover - x2 annual salary Health cash plan - cash back, discounts, EAP, etc Enhanced pensions contributions - 5% employer contributions Flexible holidays - buy and sell options Cycle to work scheme Money Work Schemes - Savings, loans and flexible credit Discount on a range of products and services within the Group Charitable giving Hours – Full time – Monday - Friday – 8.30am – 5pm