* Excellent opportunity to become pivotal part of a reputable business!
* Competitive salary and fantastic benefits!
* Hybrid working pattern!
Are you passionate about IT and thrive in a fast-paced, dynamic environment? We have an incredible opportunity for an experienced IT Support Manager to join our client! If you're committed to enhancing IT services and leading a team to success, we want to hear from you! Impression Recruitment is delighted to be assisting an extremely reputable and longstanding client who are the leaders in their field in their search for an IT Support Manager to join their collaborative and growing team. As the driving force of the service desk team, you will lead and inspire your colleagues ensuring that day-to-day service desk operations run smoothly. You will oversee the resolution of IT support requests and champion best practices to optimise service delivery across the board. Key responsibilities:
1. Lead, support, and coach the IT service desk team, ensuring quick and efficient resolutions to technical issues while promoting a collaborative and supportive team atmosphere.
2. Oversee the daily operations of the service desk, managing incidents, service requests, and problem-solving to ensure compliance with SLAs and consistently high customer satisfaction levels.
3. Monitor and analyse key performance metrics, including response times, ti...