Customer Feedback Specialist
Description
As a Customer Feedback Specialist, you will play a crucial role in understanding and enhancing the customer experience for our organization. Your expertise in gathering, analyzing, and interpreting customer feedback will provide valuable insights that contribute to our continuous improvement efforts. You will be responsible for developing and executing feedback collection strategies through various channels, ensuring that we capture the voice of the customer effectively. The insights derived from your analyses will directly impact our service offerings and product development. By collaborating with cross-functional teams, including marketing, product development, and customer support, you will help implement actionable changes that reflect customer needs and preferences. This position demands a proactive and detail-oriented individual who is passionate about customer satisfaction and has a knack for translating data into meaningful narratives. Additionally, you will be responsible for creating and delivering reports and presentations to stakeholders, highlighting key trends and recommendations. Your work will be fundamental in helping our company maintain a competitive edge and ensuring that our clients remain at the forefront of our strategy. Join us in making a significant impact on how we engage with our customers and enhance their overall experience with our brand.
Responsibilities
Develop and implement comprehensive customer feedback collection strategies.
Analyze customer feedback data to identify trends, patterns, and areas of improvement.
Collaborate with cross-functional teams to translate insights into actionable recommendations.
Create and maintain reports and dashboards that communicate feedback metrics and trends to stakeholders.
Conduct regular surveys, focus groups, and interviews to gather qualitative and quantitative feedback.
Monitor industry best practices and competitor feedback strategies to ensure we remain competitive.
Provide training and support to staff on best practices for collecting and responding to customer feedback.
Requirements
Bachelor's degree in Marketing, Business, or a related field.
Proven experience in customer feedback management or market research.
Strong analytical skills with the ability to interpret complex data sets.
Excellent written and verbal communication skills.
Proficiency in data analysis tools and customer feedback platforms.
Ability to work collaboratively across various departments and teams.
A detail-oriented mindset with strong organizational and time management skills.
Hours Per Week: 37.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £15.32
Location: Lewes, East Sussex
Should you wish to apply for this job opportunity, please, send an up to date CV.