Step into a leadership role where you’ll drive the delivery of outstanding technical services for a forward-thinking, technology-focused organisation. We’re recruiting for a Technical Service Manager on behalf of a company that specialises in cutting-edge audiovisual solutions and prides itself on providing exceptional client experiences. This is an opportunity to take ownership of a critical function, working at the intersection of technical expertise, client engagement, and team leadership. The Role As the Technical Service Manager, you’ll be responsible for overseeing service delivery and leading a skilled team of engineers to maintain exceptional standards. Your responsibilities will include: Owning service delivery: Manage Service Level Agreements (SLAs) and Time and Materials (T&M) contracts to ensure consistent results. Resolving client issues: Act as the main point of contact, triaging and prioritising challenges for timely resolution. Providing insights: Produce data-driven reports to guide service improvements and decision-making. Driving growth: Collaborate with Business Development teams to strengthen client relationships and identify new opportunities. Team leadership: Manage and mentor a talented team of support engineers and freelancers, ensuring effective resource allocation. Seamless collaboration: Work closely with project teams to manage post-project defect periods and client handovers. Improving processes: Analyse service metrics, implement process enhancements, and ensure KPIs are consistently achieved. This is a role that combines technical expertise with leadership, offering the chance to make a significant impact across the business. About You We’re seeking a proactive leader with a strong technical foundation and a passion for service excellence. The ideal candidate will bring: Experience & Expertise Proven experience in AV technical support, including troubleshooting and resolving technical challenges. A track record of successfully managing and prioritising client needs. Leadership experience within a service management or technical support capacity. Knowledge of service management systems and processes. Key Skills & Attributes Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills for engaging with both clients and teams. A customer-focused mindset with a commitment to delivering high-quality results. Proactive leadership and team management skills, with the ability to inspire and guide others. Desirable Qualifications Certifications such as ECS, CSCS, SSSTS, or Avixa CTS are advantageous but not essential. Why Join? This is your chance to join an organisation that is redefining technology-driven services. You’ll be empowered to shape service delivery, lead a passionate team, and collaborate with industry experts who share your commitment to excellence. The company offers a supportive environment that values innovation, growth, and teamwork, making it an ideal place to advance your career. Apply Now If you’re looking for a challenging and rewarding role where you can truly make an impact, we’d love to hear from you. Submit your application today and take the next step in your career. This job was brought to you by IN2-AV, specialist recruiters into the Audio Visual and Digital Signage sectors