Job summary
An exciting opportunity has arisen in the Cardiothoracic Department at the Northern General Hospital. We are looking for an enthusiastic and innovative individual to join our fast-paced ever-growing variable service.
The position requires a highly motivated individual who is willing to embrace and facilitate change. Strong literacy and numeracy skills paired with excellent communication and time management are essential, as are advanced IT skills across the range of Microsoft Office applications.
The Cardiothoracic Directorate is a passionate and dedicated and friendly team. There is a supportive welcoming network happy to share their knowledge.
Main duties of the job
The successful candidate will provide first-line management to the Cardiothoracic secretarial and administrative teams; and with the support of the Operational Support Manager contribute to, and maintain, effective systems and processes across the Directorate, ensuring that all resources are utilised efficiently.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
1. Educated to degree level or equivalent knowledge/experience
2. 5 GCSE's including Maths and English grade C/level 4 or above (or equivalent experience)
Desirable
3. NVQ Level 3 and above
4. Leadership Management Qualification (eg ILM)
Special Skills/Aptitudes
Essential
5. Excellent written and verbal communication skills
6. Effective interpersonal skills
7. Highly developed organisational skills
8. Self motivated, inquisitive, innovative and methodical
9. Ability to communicate with staff at all levels both internal and external to the Trust and NHS
10. Ability to prioritise and deliver work of a high quality to tight timescales and to manage conflicting priorities when necessary
11. Effective team working skills
12. Ability to problem solve
Desirable
13. Dealing with conflict
14. Negotiation Skills
Experience
Essential
15. Extensive, relevant experience in the NHS
16. Knowledge of NHS Targets
17. Experience of NHS Performance Management
18. Knowledge/Experience of change management
19. Experience of managing teams
20. Experience in meeting deadlines and targets
21. Experience in development of clinical databases
22. Experience of developing and maintaining effective working relationships with healthcare professional, medical and administrative staff
23. Experience of managing information, sharing and analysing data
24. Microsoft 365 (Word/Excel/Outlook/PowerPoint processing)
25. Administration experience
Desirable
26. Project management skills
27. Knowledge of health and safety regulations
28. Experience of working within a complex multi-disciplinary environment
29. Experience in 18 week RTT pathways
30. Experience of managing a complex rota system
Further Training
Essential
31. Knowledge and experience of administrative procedures
32. Knowledge of NHS policies and procedures
Desirable
33. Knowledge of Trust local and National Targets
34. Evidence of vocational management training
Other Factors
Essential
35. Acting on own initiative without supervision
36. Self-motivated in organising own and team workloads
37. Positive and flexible approach
38. Respect for others
39. Ability to deal with challenging situations