Your new company
Join a leading consultancy firm, where you will have the opportunity to work with a prestigious client to design and implement Service Configuration Management practices. This is an exciting opportunity to be part of a dynamic and innovative team.
Your new role
As an ITSM Consultant specialising in Configuration Management, you will lead the design and implementation of Service Configuration Management practices. Your responsibilities will include defining the mission, roadmap, goals, and objectives of the practice, engaging and managing stakeholder relationships, and ensuring consistent execution of the service across the organisation. You will also be responsible for establishing data models, CI discovery strategy, organisational design, tooling selection, and supplier engagement.
What you'll need to succeed
1. Excellent understanding of ITIL Best Practice (V3 / ITIL4).
2. ITIL Foundation certification as a minimum; advanced Service Management certifications (e.g., ITIL4 Create, Deliver and Support) are highly desirable.
3. Strong understanding of the role of Service Configuration Management within enterprise organisations.
4. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at different levels.
5. Proven leadership skills and experience in designing and establishing a Service Configu...