·The SLP CAMHS Crisis Line aims to provide short-term, targeted telephone interventions to support young people in distress, as well as providing advice and support for parents and carers who have concerns about their child or young person’s mental health.
·The SLP CAMHS Crisis Line aims to de-escalate crises - reducing unnecessary A&E presentations (and potentially admissions) via alternative routes of support.
The post holder will respond to out of hours calls accessed via the Crisis Line, offering advice, support and guidance. To be aware of, and ensure that, the care team support the holistic needs of all children and young people, such as psychological, social, physical, recreational and spiritual needs.
As part of your role, you will be expected to
·Undertake an immediate risk assessment of the young person using your communication skills and clinical knowledge to ensure that any advice or guidance given is appropriate and robust.
·Provide immediate crisis counselling support to children and young people in significant distress, offering a friendly and supportive voice.
·Help the child or young person engage in any safety plan they have formulated with their community teams, in order to minimise any potential risk issues that may become apparent during the call.
·Communicate with parents and carers to provide child and adolescent mental health expertise and advice in relation to their child or young person, reminding them of any plans put in place by CAMHS. If unknown to services, to help them formulate a plan that helps meet the immediate risk issues in relation to the child or young person which would allow their parents or carers to feel supported in managing them at home.
·Liaise with other mental health professionals, as well as the emergency services to provide support and advice regarding children and young people they may have been called to attend out-of-hours.
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2). The SLP CAMHS Crisis Line is located in the Crisis Hub and will formally move to the new PEARS Maudsley building in 2025.
We are part of the South London Partnership and work across the 3 Trusts - South London and Maudsley, South West London and St Georges and Oxleas, serving all 12 Boroughs. The CAMHS Crisis Line is part of the Crisis Hub and works closely with the Response Team, and the Enhanced Treatment Service as well as the Community CAMHS Teams and CAMHS Crisis Services across the three trusts.
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job Purpose:
·The SLP CAMHS Crisis Line aims to provide short-term, targeted telephone interventions to support young people in distress, as well as providing advice and support for parents and carers who have concerns about their child or young person’s mental health.
·The SLP CAMHS Crisis Line aims to de-escalate crises - reducing unnecessary A&E presentations (and potentially admissions) via alternative routes of support.
Key Responsibilities:
The post holder will respond to out of hours calls accessed via the Crisis Line, offering advice, support and guidance. To be aware of, and ensure that, the care team support the holistic needs of all children and young people, such as psychological, social, physical, recreational and spiritual needs.
As part of your role, you will be expected to:
·Undertake an immediate risk assessment of the young person using your communication skills and clinical knowledge to ensure that any advice or guidance given is appropriate and robust.
·Provide immediate crisis counselling support to children and young people in significant distress, offering a friendly and supportive voice during this time.
·Help the child or young person engage in any safety plan they have formulated with their community teams, in order to minimise any potential risk issues that may become apparent during the call.
·Communicate with parents and carers to provide child and adolescent mental health expertise and advice in relation to their child or young person, reminding them of any plans put in place by CAMHS. If unknown to services, to help them formulate a plan that helps meet the immediate risk issues in relation to the child or young person which would allow their parents or carers to feel supported in managing them at home.
·Liaise with other mental health professionals, as well as the emergency services to provide support and advice regarding children and young people they may have been called to attend out-of-hours.
·Work across the clinical systems used by the South London Partnership to access the clinical notes of children and young people to provide an individualised crisis response.
·After a telephone call has been completed, to liaise with professionals known to the young person in order to notify them of any risk issues or outcomes as a result of the call.
·Contributing towards the on-going quality of service and care, to identify any risk issues in relation to the child or young person’s health and social care and responding appropriately if there are any changes, significant factors relevant or incidents related to the service user.
Promoting Recovery
·Encouraging and empowering service users to have an optimum level of responsibility for their individual programme of care and with their consent, where appropriate, seeking the cooperation of relatives, carers, education & community provisions – following ‘recovery’ principles and approaches.
·Supporting service users to adopt recovery strategies that promote their wellbeing, healthy lifestyle, independence and self-care.
Risk Assessment and Risk Management’
·Reporting any incident or Serious Untoward Incidents that may take place in a community setting and provide reports and accurate records relating to the incident.
·Working safely to ensure safe custody of medicines, sharps, and clinical equipment in a community setting; and reporting of all incidents following Trust Policy.
·Recognising and responding appropriately to “self-harm and suicide prevention” with particular regard to the risks in community settings, in line with Trust policies and training guidelines.
·Understanding and working within the boundaries of the Lone Working Policy and awareness of Personal Safety in a community setting, including clear and updated communication with colleagues.
·Responding to urgent situations, emergencies or crises using protocols specific to the local community setting.
Safeguarding and Duty of Candour
·Understanding and implementing safeguarding procedures in a community setting; recognise, report and investigate safeguarding issues and raise safeguarding alerts if you suspect that a service user and/or carer has been exposed to harm or abuse.
·Understanding and implementing of Duty of Candour with regard to the particular issues in a community setting.
Communication and Collaboration
·Preparing and providing reports on information and statistics as required relating to case load, regularity of visits and details of contact with clients and families.
·Communicating/liaising effectively with relevant agencies to ensure that an integrated programme of care is provided throughout.
·Advising families on prevention of illness and accidents in a community setting within own level of competency.
·Liaising with other Health Care Professionals, Statutory and /or Voluntary Agencies to address the needs of service user.
·Working closely with relevant professionals identifying health needs of the practice population and support the development of services in response to those needs.
·Leading and participating in team, locality and Trust initiatives as required and promote the strategic aims and objectives of the service, strategy and other relevant quality improvement initiatives in the community.
·Leading and actively contributing to clinical or governance reviews of the team’s activity and the monitoring of performance in line with trust directives and audit programmes in the community.
·Documenting according to Trust policy, write in plain language, avoiding jargon and use of acronyms.
Legislation
·Demonstrating an awareness and understanding of relevant and up-to- date Mental Health Law of particular relevance in community settings; ensuring adherence to legislation at all times.
·Having knowledge of the legal requirements of the Mental Health Act, Care Act, Mental Capacity Act, Programme Approach, Deprivation of Liberty, Safeguarding Vulnerable Adults and Community Treatment Orders.
Understanding of the admission and discharge procedure
·Completing referral forms as necessary.
·Networking/liaising across the teams such as Transition of clients CAMHS into Working Age Adult team or from WAA to Older adult.
Administration and Leadership
·Ensuring that electronic patient’s records are complete. Writing reports and letters in a community setting.
·Engaging in practice reflection through clinical supervision and reflective practice groups, and contributing to the delivery of clinical supervision to junior staff.
·Demonstrate leadership skills within the clinical context of the community, showing particular awareness of the challenges facing staff working in a community setting and supporting junior staff as appropriate.
This advert closes on Sunday 9 Feb 2025