Summary
A Level 3 Workplace Pensions Administrator Apprentice is required. It’s a great time to be part of First Actuarial. Duties include: dealing with pension scheme members via e-mail, letter, and telephone, explaining how their pension works and handling complex calculations.
Wage
£23,500 a year
Training course
Pensions administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
Possible start date
Monday 8 September
Duration
1 year 6 months
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Pensions Administrators play a critical role in managing the day-to-day operation of workplace pension schemes. Our primary role is to help members of pension schemes understand the complicated world of company pension schemes.
The role entails supporting senior pensions administrators, you’ll be involved in a variety of tasks that may include:
* Dealing with pension scheme members via e-mail, letter, and telephone, explaining how their pension works
* Handling complex calculations
* Producing quotations and setting up member benefits
* Maintaining member records, for example, changes of address
* Keeping up to date with changes in the world of pensions
Your work will make a real difference, helping us meet our client's expectations and communicate effectively with a variety of third parties.
As an apprentice, you will be guided through an 18-month programme by your company mentor and a consultant from The Growth Company as experts in apprenticeships.
You will receive technical and soft skills training on a wide range of topics to equip you with the tools you need for the role.
As a living working wage employer, you will receive a competitive starting salary, with bonuses awarded for qualification passes and additional salary increases for later qualification passes.
This presents a great opportunity for anyone with drive and ambition to develop a career in the ever-changing world of pensions.
How you will be supported
* Full training and support will be provided to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next?
* New applicants to The Growth Company who meet any basic entry requirements for the role will be contacted within two working days to be invited to meet a member of our team
You will then have the opportunity to find out:
* More about this vacancy and any others you are suitable for
* Any training you need to complete
* What the next steps will be
Where you’ll work
182 High Street
Tonbridge
TN9 1BE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE GROWTH COMPANY LIMITED
Your training course
Pensions administrator (level 3)
Equal to A level
Course contents
* Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
* Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
* Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
* Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
* Plan, manage and prioritise own workload effectively.
* Identify pension problems, identify the appropriate course of action and suggest or support solutions.
* Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
* Use digital systems and applications safely and securely, in accordance with data security policies.
* Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
* Maintain robust and accurate schedules, records and systems of pension administrative activities.
* Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
* Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
* Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
* Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
* Plan, manage and prioritise own workload effectively.
* Identify pension problems, identify the appropriate course of action and suggest or support solutions.
* Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
* Use digital systems and applications safely and securely, in accordance with data security policies.
* Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
* Maintain robust and accurate schedules, records and systems of pension administrative activities.
Your training plan
* Full apprenticeship training provided, working towards an Advanced Level Apprenticeship and gaining a Level 3 workplace pension (administrator or consultant) qualification for the Pensions administrator standard
* Functional Skills in maths and English, if required
* Blended on/off-the-job training and location to be confirmed
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade A*-C+/9-5)
* Maths (grade A*-C+/9-5)
A Level or equivalent in:
* Any (grade Pass)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Number skills
* Initiative
* Willing to learn
* Reliable
* Punctual
* Honest
* Good phone manner