Temporary Casual Team Leader/Reception Administrator (Tours and Exhibitions)
Main purpose of job:
To be responsible to the Function and Exhibitions Officer for:
Providing an effective front of house operation, including the day-to-day supervision of allocated part-time and casual tours and exhibitions reception staff throughout the facility hours of operation, including evenings and weekends.
Providing a receptionist, concierge and visitor guide service for all users, including members, staff, customers, contractors, tourists and the public to the City Hall exhibition area.
Operating the retail area and all systems and services in relation to bookings, ticketing, refunds, deposits, issue/return of headsets etc.
Ensuring a high-quality image of the council is always maintained by providing the highest levels of professionalism and customer care in dealing with visitors.
Summary of responsibilities and personal duties
1. To plan and supervise the work of all part-time and casual staff at the tours and exhibitions reception and to provide an initial point of contact for visitor queries.
2. To carry out the relevant duties at the exhibition reception desk on the basis of the rotas developed by the unit and to provide the highest levels of professionalism and customer care to tourists, visitors, the public, members of council and staff.
3. To undertake a Concierge role including:
having responsibility for meeting and greeting all visitors;
acting as a single point of contact for all exhibition and tour enquiries and general visitor enquiries;
providing general information on the exhibition themes, tours, the City Hall building and other local tourist attractions.
4. To be responsible for the handling and security of cash, cheque, voucher, credit and debit card payments relating to personal sales and transactions including cashing up, reconciliation and banking procedures.
Full Job Description available
Essential criteria
Experience
Applicants must, as at the closing date be able to demonstrate by providing personal and specific examples, at least one year ’s relevant experience in each of the following areas:
(a) supervising a small team of staff including the planning of workloads, assigning tasks, etc.;
(b) working in a visitor attraction providing customer service support to both local and international visitors and dealing effectively with members of the public including difficult customers in person and over the telephone;
(c) working in a visitor attraction dealing with ticketing, cash handling and reconciliation, merchandising sales, provision of information to visitors, handling of queries and taking group bookings; and
(d) using standard office IT systems and point of sale systems.
Special skills and attributes
Applicants must be able to demonstrate evidence of the following skills and attributes:
Communication skills: the ability to communicate effectively both orally and in writing with members of the public and internal and external customers.
Customer care skills: good presentational skills and the ability to deal effectively with both internal and external customers including those for whom English is not a first language, to create a good impression and enhance and protect the image of Belfast City Council.
Organisational and work planning skills: the ability to prioritise workloads to achieve team objectives.
Team working skills: the ability to make decisions about their own work or methods of working. To be able to work effectively both independently and as leader of a team, to be able to think creatively about methods and service improvements and to have a clear style of exposition.
Information technology skills: the ability to use a basic range of standard Microsoft Office packages, point of sale and booking systems.
Health and safety: a good understanding and awareness of basic health and safety responsibilities.
Short-listing criteria
In addition to the above experience, Belfast City Council reserves the right to shortlist only those applicants, who as at the closing date
in the first instance, can demonstrate by providing personal and specific examples, at least two years relevant experience in each of the above noted areas, (a) (d); and
in the second instance, have at least five GCSEs (grades A - C) including English, or equivalent qualifications.
Other Information:
Location: Belfast City Hall
Hours of Work: Casual Hours, 3-month temporary contract (may be extended)
Rate of pay : £13.91 per hour plus holiday pay
Closing Date: 5 March 2025
Target Start Date : 10 March 2025
If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact our office to speak to one of our consultants.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.