* Are you passionate about providing guidance, information, and support to people in need?
* How would you like the opportunity to work with expert Solicitors and gain hands-on experience in a reputable law firm?
* Want to work in a supportive and collaborative team environment, where knowledge sharing and teamwork are highly valued?
The role:
This is a part-time, temporary role, required for 12 months.
Hours of work are Monday to Friday 2:00pm - 6:00pm.
Responsible for dealing with new legal helpline enquiries, via third-party organisations such as insurance companies and trade unions. The role involves giving basic legal advice over the telephone and identifying the options of how to proceed while offering excellent customer service on all calls and documenting on the case management system.
What makes this role great?
As a Legal Helpline Advisor, you will play a crucial role in supporting our firm's efforts to provide top-tier legal assistance. Our helpline advisors encounter a variety of legal issues, from employment law to consumer rights. This will give you the opportunity to enhance your knowledge and experience across different legal fields.
Working within this department will provide you with an excellent opportunity to learn from and gain advice from our expert Solicitors, enhancing your expertise and understanding of legal principles.
You will have the chance to develop skills including knowledge of legal concepts, customer service skills, communication, and problem-solving through your daily interactions.
You:
We require an individual who can display empathy and compassion, offering a warm and welcoming service. The below would be advantageous:
* Law Degree
* Experience of working in a customer service environment
* Previous experience in a similar role
* Interpersonal skills to build and maintain positive relationships
About the Team:
You will be working in an integral part of our business - our specialist central services team. You will also have the opportunity to work alongside our other legal departments to help you gain confidence in your ability to navigate legal matters. We will provide plenty of support to ascertain training needs, timely feedback, discussion, and encouragement to get the best out of your career.
About Us:
Stephensons is an award-winning, top 150 law firm with a strong commitment to the future growth and development of the business. With an ambitious mindset, yet approachable and down-to-earth attitude, Stephensons provides an exciting place for long-term career development and progression. While we do look for highly motivated and driven individuals, we also have a strong commitment to work-life balance and flexibility.
What else can we offer you?
* Well-being package including financial, physical, mental, and dietary health support
* Free parking
* Salary sacrifice pension scheme
* Life Assurance
* Competitive salary and holiday entitlement
* Holiday sale & purchase scheme
* Season ticket & travel support
* Payroll giving scheme
* Social events & clubs
* Internal referral scheme
* Retail vouchers/cashback schemes
* Early monthly pay scheme
* Free eye tests
* Cycle to work scheme
* Employee Savings Schemes
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