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Night Manager - Reception, Greater London
Client:
Location:
Greater London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
6d78aa7109f4
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
We are hiring a Night Manager to join our Front Office team!
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards for work…. Benefits for your lifestyle
* Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
* World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
* Work alongside some amazing talent - award winning, experienced hospitality professionals.
* Discounted room nights & food and beverage - because your well-being means so much.
* Complimentary laundry, free meals on duty.
* Access to fabulous and flexible benefits to help you in and out of work.
JOB SUMMARY
* Assist staff with expediting problem payments (e.g., problems processing credit card).
* Follow up with guests regarding satisfaction with guest-related issues.
* Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
* Process all payment types such as room charges, cash, checks, debit, or credit.
* Set up accurate accounts for each guest upon check-in (e.g., sharewiths, separate room/tax/incidentals, comp).
* Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
* Block rooms in the computer and identify designated requirements and requests.
* Contact appropriate individuals or departments (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.
* Coordinate with Housekeeping to track readiness of rooms for check-in.
* Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
* Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
* Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
* Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs.
* Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
* Ensure adherence to quality expectations and standards.
* Stand, sit, or walk for an extended period of time.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
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