Excellent NEW Role Available
Business Accounts Clerk
Part-Time Maternity Cover - Based in Wolverhampton
£12.24 per hour
(20 hours per week) Monday to Friday between 8am to 6pm and Saturday, 9am to 1pm
Our client is currently recruiting for a Business Accounts Clerk to join their professional team and ever-growing, successful business based in Wolverhampton. This is a fantastic opportunity that offers a warm, family feel environment with lots of social benefits to encourage full team cohesion.
Role Summary
* Providing exceptional customer service skills to the client.
* Managing incoming calls/queries and proactively find the solution.
* Update the client on all information regarding their account and provide feedback where necessary.
* Consult, support and guide the client to best navigate and overcome issues.
* Maintain clear communication lines according to company guidelines.
* Identify major incidents and escalate to the relevant teams when required.
* Be able to manage a busy environment and prioritise workload effectively.
* Action all required administration tasks and work to strict deadlines.
Ideal Criteria
* Experience in a similar role is ideal bringing transferable customer service or account management skills.
* Basic computer skills - MS Word, Excel, and Outlook to a basic standard.
* Excellent people skills/relationship building is essential.
* Ability to manage own workload and demonstrate exceptional organisational skills.
If ...