You will be responsible for coordinating the dispatch of domestic shipments working closely with inhouse delivery drivers and office staff to respond quickly to issues regarding shipping,
Main responsibilities:
Co-ordinate deliveries and collections to ensure timely and efficient dispatch
Investigate late, lost or damaged deliveries working closely with agents to reach a satisfactory conclusion
Preparation of shipping documents
Handling telephone calls and emails from customers addressing questions clearly and professionally
Maintaining and update shipping data ensuring up to date and accurate records
Ensuring warehouse remains organised and in a tidy condition
Skills:
Proficient in Microsoft software applications including databases
Professional telephone manner and good communication skills
Strong team player with the ability to prioritise tasks
Proactive and eager to learn
Experience would be desirable
Forklift essential