Job Summary
To act as a focal point of communication between the GPs, Medicines Management lead, patients and local pharmacies to ensure patients' prescriptions are processed accurately and in accordance with Suffolk Primary Care (SPC) protocol.
The Prescription Clerk is the main point of contact for patient enquiries about their prescriptions and as such will work collaboratively with colleagues to:
1. deliver high standards of customer service, including accuracy and timeliness
2. manage patient expectations
3. understand and be sensitive to the confidential nature of the work
4. demonstrate clear and professional communication
Main Duties of the Job
1. Process medication requests received from patients and pharmacies within agreed timescales, expediting urgent requests where appropriate
2. Liaise with patients and pharmacies to ensure that queries and requests are highlighted to the relevant clinician
3. Ensure that requests for repeat medications are issued in line with SPC protocol
4. Alert the relevant GP/Medicines Management Lead regarding examples of over-ordering and/or over-usage of medications
5. Check if any checks, i.e. pill, blood, blood pressure are due before issuing medications/re-authorisation
6. Provide information for the month end claim process as appropriate
7. Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions and to co-ordinate medication reviews or changes.
8. Liaise with pharmacies regarding the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives
9. Maintain paper requests in bundles by date for one month, in the event of any queries
10. Ensure adequate supply of FP10 prescription pads, maintain log of forms issued and ensure secure storage
11. Keep up to date with the relevant formulary and the National restricted drugs list.
12. Undertake training as requested to support safe and effective service
13. Undertake any other additional duties appropriate to the post as requested by the partners or the Practice Operations Manager.
About Us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
* NHS Pension Scheme: Defined benefits scheme, life insurance, family benefits, including adult dependents & children’s pensions, ill health benefits, 23.7% employer contribution
* Electric Car Salary Sacrifice Scheme: Low monthly payments, no deposit, no credit check, fully comprehensive insurance, servicing, tyres & breakdown cover, up to £2,000 annual SPC contribution (subject to conditions)
* Flexible Working Arrangements: GP remote working options to accommodate personal commitments
* Additional Benefits: Eye care vouchers, health service discounts, minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, enhanced maternity & paternity terms, high street discounts via our online portal, salary sacrifice schemes for technology, homewares, cycling, and gym memberships
At SPC, we invest in our staff's professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Date Posted: 15 April 2025
Pay Scheme: Other
Salary: Depending on experience
Contract: Permanent
Working Pattern: Part-time
Reference Number: A5832-PC-Combs
Job Locations: Combs Lane, Combs Ford, Stowmarket, Suffolk, IP14 2SY
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