The role: In this role you will be responsible for:
1. Provide excellent customer service, ensuring all visitors feel welcome and valued.
2. Assist the Duty Manager with daily operations, including opening, closing, and ensuring smooth facility management.
3. Manage difficult situations and guide the team in resolving customer concerns effectively.
4. Collaborate with other teams to ensure consistent, high-quality service for all customers.
5. Work with your Manager to identify areas for service improvement and share ideas to meet customer needs.
6. Greet visitors warmly, respond to inquiries, and ensure customer satisfaction.
7. Support sales and retention efforts by engaging with customers, generating leads, and building long-term relationships.
8. Ensure equipment is clean, safe, and ready for use.
9. Prepare activity areas and equipment to align with scheduled programmes.
10. Provide lifeguard support, maintaining a safe swimming environment for all customers.
11. A RLSS Pool Lifeguard Qualification, or a commitment to obtaining one prior to starting.
12. Ideally some form of supervisor or team leader experience.
13. A commitment to our values of Making a Difference, Being Open and Honest, Valuing Diversity, and bringing Energy and Empathy to everything you do.
At Trafford Leisure, we're on a mission to help our community get active, stay healthy, and live happier lives. As a community interest company, we're committed to making a positive impact, both as a responsible employer and as the largest operator of sport and leisure facilities in Trafford. With over 2 million visits a year across nine indoor centres, a golf course, a driving range, and 31 outdoor football pitches, we're passionate about supporting people to move more and feel great.
This is an exciting time to join us. With a multi-million-pound investment from Trafford Council, we're transforming our five main indoor facilities into state-of-the-art, inspiring, and accessible spaces under our new brand, Move. This ambitious program will create incredible opportunities for the local community-and we need an enthusiastic, committed team to bring it to life. If you're ready to be part of a dynamic organisation that's making a real difference, we'd love to hear from you. Join us, and help Trafford move more and live better.
Salary: £12.92 per hour
* A structured, supportive environment with training and development opportunities.
* 32 days holiday, increasing to 38 days after five years (inclusive of bank holidays).
* Access to a pension scheme and company sick pay.
* Health and wellness benefits, including:
o 24/7 access to a GP.
o Confidential counselling and employee assistance programs.
o Heavily discounted fitness memberships for you and your family.
o Access to a perks and discounts program.
* Free fitness membership, saving you up to £450 annually.
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