Do you come from a compliance/quality background which is highly regulated? Do you want to work for a growing business which offers soe great benefits and career prgression? Benefits Full Training and Career Development Fruit and Daily Refreshment Offering Company Pension Scheme On Site Parking Life Assurance Plan Potential for hybrid working once probation is complete Duties Monitoring call quality and providing coaching to call centre team members - improving performance. Conduct 1-2-1 feedback sessions, clearly and effectively delivering opportunities for improvement and areas of strength in team members. Assisting in managing individual and team KPIs - ensuring a focus on quality, call time and collection outcomes. Ensuring call agents adhere to quality standards and compliance guidelines for our customers and clients. Assisting in online testing with agents - monitoring performance standards. Helping to raise the bar around data quality entered into our systems - identifying and advising on areas for change/improvement. Help train new and existing team members to build and grow individual capability. Assisting with client collaborations Assisting with ISO internal/external audits