Job summary Are you an organized friendly professional individual looking to make a real impact in primary care? We are currently looking for reception staff to provide vital cover across both our primary care and primary care network sites. You would be the first point of contact for patients and visitors, working in a dynamic, fast paced healthcare enviroment. We are happy to consider applications from candidates who are interested in either full or part time employment. Core hours are between 08:00 am and 08:00pm Monday - Friday. Candidates will be required to work across 2 or 3 of our sites. Main duties of the job To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.To act as the first point of contact for patients contacting the practice/hub and to portray the practice in the highest possible professional basis.To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. About us We are a large busy teaching practice looking after nearly 25,000 patients across three sites. We use S1 clinical system. We also support the PCN hub situated behind Collingwood Surgery. Date posted 18 February 2025 Pay scheme Other Salary £12.08 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A3676-25-0002 Job locations Collingwood Surgery Hawkeys Lane North Shields Tyne And Wear NE29 0SF North Shields Health Hub Hawkeys Lane NORTH SHIELDS Tyne and Wear NE29 0SF Jubilee Park Surgery Cecil Street North Shields Tyne and Wear NE29 0DZ New York Surgery Brookland Terrace North Shields Tyne And Wear NE29 8EA Job description Job responsibilities For full details of the job description please see the attached document but the role will involve: Being the first point of contact for patients and visitors whether this be in person or by telephone. Booking of appointments, and processing medication and dealing with documentation received into the practice. Undertaking a variety of administrative duties to assist in the smooth running of the practice Job description Job responsibilities For full details of the job description please see the attached document but the role will involve: Being the first point of contact for patients and visitors whether this be in person or by telephone. Booking of appointments, and processing medication and dealing with documentation received into the practice. Undertaking a variety of administrative duties to assist in the smooth running of the practice Person Specification Experience Essential Experience of dealing with members of the public Experience of working with an administrative role Desirable Experience of working in a primary care setting Experience of working with System 1 clinical system Qualifications Essential GCSE Mathematics and English - grade A - C Desirable Certificate in care navigation Certificate in customer service skills Person Specification Experience Essential Experience of dealing with members of the public Experience of working with an administrative role Desirable Experience of working in a primary care setting Experience of working with System 1 clinical system Qualifications Essential GCSE Mathematics and English - grade A - C Desirable Certificate in care navigation Certificate in customer service skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Collingwood Health Group Address Collingwood Surgery Hawkeys Lane North Shields Tyne And Wear NE29 0SF Employer's website https://collingwoodsurgery.nhs.uk/ (Opens in a new tab)