Description
Are you looking for an exciting new challenge? Want a career where you can make a real impact? At
Dye & Durham, we are always on the lookout for talented and driven individuals to join our diverse
team; helping us to deliver our innovative solutions across the globe and allowing our clients to
access the critical information they need, when they need it. Make a difference with Dye & Durham.
As Team Leader, your role is essential in ensuring that our customers receive accurate, timely, and effective solutions.
Key Responsibilities
* Ensure all daily figures are reported correctly to Management.
* Review, authorise and record holidays of colleagues within your team on the Loop
* Record all sickness on the Loop, and escalate any issues to your Head of Department
* In depth working knowledge of the job functions of all colleagues within your team
* Actively support your colleagues in peak workload times
* Train and support team colleagues as agreed with your Manager
* Review and record colleagues capabilities within their job roles
* Positively interact with other colleagues throughout the business to ensure the customer receives the best of service
* Work closely with the Head of Department to deliver any changes to working processes in line with the business strategy
* Ensure Group policies are adhered to and escalate to the head of department and breaches of policy by any colleagues.
Skills, Knowledge & Expertise
* Be able to proficiently operate all our online ordering platforms and in‐house technologies.
* Understand the process for multiple products we supply to customers.
* Have sound knowledge of all our supplier’s products and services and what they are used for.
* Understand the overall conveyancing process.
* 2‐3 years working in a process driven, product delivery role (preferable) or appropriate
* experience.
* Call handling and administration experience with a high level of attention to detail.
* Experience of dealing with and managing professional relationships with external clients or suppliers (in person, via telephone calls or email management)
* Experience in leading or managing a team (desirable)
Job Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
* We ask how tomorrow can be better than today
* We are passionate about solving our customer's challenges
* Our ideas break boundaries
* We value different perspectives and encourage dialogue
* We take ownership and celebrate together
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.
Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.