Who are we? At Kingspan Data Solutions, we are passionate about everything we do. As a member of Kingspan Group, a global plc group of companies, Data Solutions is recognised worldwide as an industry leader in the development and manufacture of data centre infrastructure solutions and commercial office raised access floors, for over 120 years. With revenues of over $420m and growing, Kingspan Data Solutions play a pivotal role in offering expertise in cutting edge design engineering in order to craft solutions, by working collaboratively with clients as a trusted partner. Our business continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Kingspan's world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact. We are committed to equality, diversity and inclusion in the workplace and are an equal opportunities employer. We welcome applications from all backgrounds. What will you be doing? Key objectives in your role as IS Technical Lead include: Managing hardware and software installations and upgrades. Maintaining information systems by planning, monitoring, and coordinating employees. Assessing information systems results by auditing their application and results. Participating in planning and designing technologies to meet the growing needs of the business. Safeguarding assets by planning and implementing disaster recovery and back-up procedures and information security and control structures. Maintaining a safe and healthy working environment by ensuring that staff comply with organisational policies. Being a mentor and escalation point for technical questions/solutions for the IS team. Managing the support team with performance reviews and any disciplinary matters. Implement local policies and procedures, ensuring adherence to control measures specified in the Group-led Kingspan IT Manual. Supporting other projects/works and various parts of the business as required. Managing the delivery of new and updated IS systems ensuring documentation and processes are followed in compliance with the Kingspan IT Manual. Managing change to IS systems and infrastructure through the divisional change management process. Manage and report performance on IS Service Desk KPIs in line with the agreed SLA. Being flexible with travel requirements to support the divisional scope. Liaising with other departments to ensure communication across all sites remain consistent and up to date. Compliance: Adhere to the Company's compliance obligations, policies, processes, and procedures. Report compliance concerns, issues, and failures. Participate in training as required. What do you need? You should: Be comfortable managing and leading a team. Be proficient in IT systems terminology. Have a working understanding of Terminal Services and/or a Citrix environment. Have a working knowledge of Windows server. Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive. Have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative. Demonstrate a good attitude to work and be flexible to challenges and changes. Possess strong communication and interpersonal skills, adapting approach, when necessary, in order to communicate with stakeholders at all levels. What can we offer? We are proud to offer competitive salaries, bonus opportunities and generous pension contributions. We know a work/life balance is important, which is why we offer 25 days' holiday entitlement. Corporate volunteering with paid time off to give back to our local community. Unrivalled training and development opportunities. We prioritise developing both you and your career at Kingspan. Getting to know your colleagues on a personal level is easy with social events scheduled throughout the year. We are People Passionate and offer our employees unrestricted access to an Employee Assistance Programme and have dedicated MHFA representatives across the business. We are part of the global Kingspan Group, which means direct access to careers opportunities worldwide