Overview
Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
Responsibilities
As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service.
Do you have a:
* HEART FOR PEOPLE: a love for interacting with your guests?
* HEAD FOR BUSINESS: customer service skills and a desire to serve others?
* PASSION FOR RESULTS: ability to balance multiple priorities with a smile?
We are looking for:
* Experience in restaurant Point of Sale (POS) systems (NCR, Aloha, Nirvana, etc.)
* Advanced customer service and communication skills
What is the work?
Customer Service / Sales:
* Builds strong relationships with customers in varying situations
* Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
* Provides detailed information on menu items and specials, and beer and wine
* Serves food, drink, and products to guests
* Processes cash, check, debit, and credit transactions accurately and quickly
* Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
* Interacts positively with customers in person, on the phone, or through technology
* Assists with catering orders as needed
* Addresses complaints; resolves problems in a way that builds relationships
* Models teamwork to ensure a great guest experience
* Prepares, packages, merchandises product
* Assists in technical areas as needed
Compliance / Food Safety / Sanitation:
* Ensures compliance with TABC regulations
* Ensures compliance with department and store standard operating procedures
* Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
* Maintains beverage station and bar areas
* Maintains sanitation in food / beverage prep areas and display cases
* Properly handles, operates, and maintains equipment
* Performs other duties as assigned
What is your background?
* Minimum age 18 (mandatory)
* 1+ years of experience in customer service
* Experience in restaurant Point of Sale (POS) systems (preferred)
* Completion of Alcohol Seller Training / Cash Handling training upon hire
Do you have what it takes to be a fit as an Order Taker / Runner at H-E-B?
* Working understanding of nutrition values and ingredients
* Advanced communication, interpersonal, and customer service skills
* Organization and planning skills
* Computer skills
* Reading / writing skills
* Ability to handle guest feedback and resolve problems effectively
* Ability to maintain a smile, even when balancing multiple priorities
Can you...
* Function in a fast-paced retail environment
* Work extended hours and / or rotating schedules
* Safely maneuver around moving mechanical parts
* Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs
*** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day. It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
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