The global operations team supports the Real-Time processing operations for Visa Inc., including Visa's TPF based authorization platform VIP VisaNet and the open system based OVN Open VisaNet platform. As a member of the Authorization Operations team, the Systems Analyst will be part of a team working in a multi datacenter and multi-processing environment. You will provide first level response and assist with the mitigation or elimination of issues that may impact our clients or the VISA brand. The preferred candidate will be the first point of contact for internal Visa support teams and will need to possess excellent customer service, technical, and analytical abilities to effectively manage their role. In your day-to-day activities, you may also provide activity oversight of any System Specialists & Associate System Analysts who are part of your shift.
Our Authorization Operations team provides system monitoring and analysis of pertinent system information and works with our internal support teams to isolate and resolve the majority of events affecting a variety of mainframe, open system, and distributed hardware and software systems. As a team member, you will document support procedures, managing each issue through resolution or turnover in order to maintain established service levels. You will track, update, and resolve all assigned incidents, changes, and problem reports in the incident. Our team takes pride in ensuring that documentation is thorough, accurate, and meets a standard of high quality. You will work closely with various L2 & L3 support groups and/or development groups to collaborate on the resolution of incidents and problems.
The preferred candidate will need to possess strong technical and analytical abilities, effective communication and documentation skills, and display principal traits of collaboration, communication, and a passion for our business. They will work collaboratively and be an active team member in developing process improvement efforts within the department. The System Analyst position will spearhead day-to-day operational coordination, inter-team communications, and on-shift escalation efforts to management.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualification
- Minimum 2 years of relevant work experience or a Bachelor’s degree.
Preferred Qualification
- Strong hands-on experience with supporting critical applications based on either
- IBM TPF or equivalent Real Time Operating Systems
- Open source based distributed systems on Linux, Kubernetes, Kafka
- Experience working in a large datacenter environment with technical background in all mainframe and open systems related hardware, software and utilities in a multi processing Tightly Coupled/Loosely Coupled environment.
- Strong to advanced experience with one or more of Linux, Unix, MVS, VM, SuperVision, HMC, Kubernetes, Kafka, Golang, Opera, DB2, or Cassandra
- Complete understanding of existing Visa proprietary as well as industry standard tools to support monitoring and response for Authorization issues.
- Strong troubleshooting, critical thinking, and incident management skills.
- Excellent verbal and written communication, organizational skills, and ability to prioritize in a constantly changing workload.
- Strong interpersonal skills and ability to excel as part of a team.
- Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for VIP Authorization issues.
- Possess an Information Technology Infrastructure Library Foundation Certificate ITIL, or ability to obtain within 6 months.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
#J-18808-Ljbffr