Job summary Part-time or full-time, negotiable. We are looking for a Operations Manager to join our friendly Surgery. This post may be suitable for an experienced Assistant Practice Manager or Administrator currently working in General Practice. Main duties of the job You will be responsible for managing the administrative team, HR, compliance and the day to day running of the Surgery. About us We provide care to 5500 patients and have three GP Partners and you will be supported by a management team. We have an onsite car park, are close to local amenities and a short walking distance from Carshalton Beeches Railway station. Date posted 28 January 2025 Pay scheme Other Salary £30,000 to £40,000 a year Pro-rata for part-time Contract Permanent Working pattern Part-time Reference number A0185-25-0001 Job locations 9 Hill Road Carshalton Surrey SM5 3RB Job description Job responsibilities Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Direct line management of administrative staff HR functions within the practice. Maintaining an effective overview of and ensuring compliance with HR legislation Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Managing maintenance contracts Managing the procurement of practice equipment, supplies and services Coordinating the reviewing and updating of all practice policies and procedures Coordinating projects within the practice Adopting a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy (internal and external Ensuring the practice maintains compliance with its NHS contractual obligations Actively encouraging and promoting the use of patient online services Maintaining the practice and NHS choices websites Liaising at external meetings as required Marketing the practice appropriately Managing/supporting the management of the Patient Participation Group Effectively managing/supporting the management of complaints in line with current legislation and guidance The management of the premises, including health and safety aspects such as risk assessments and mandatory training Managing the practice IT system, delegating staff to act as administrators Ensuring compliance with IT security and IG Coordinating the practice diary, ensuring meetings are scheduled appropriately Job description Job responsibilities Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Direct line management of administrative staff HR functions within the practice. Maintaining an effective overview of and ensuring compliance with HR legislation Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Managing maintenance contracts Managing the procurement of practice equipment, supplies and services Coordinating the reviewing and updating of all practice policies and procedures Coordinating projects within the practice Adopting a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy (internal and external Ensuring the practice maintains compliance with its NHS contractual obligations Actively encouraging and promoting the use of patient online services Maintaining the practice and NHS choices websites Liaising at external meetings as required Marketing the practice appropriately Managing/supporting the management of the Patient Participation Group Effectively managing/supporting the management of complaints in line with current legislation and guidance The management of the premises, including health and safety aspects such as risk assessments and mandatory training Managing the practice IT system, delegating staff to act as administrators Ensuring compliance with IT security and IG Coordinating the practice diary, ensuring meetings are scheduled appropriately Person Specification Qualifications Essential Good standard of education Experience Essential Experience of working in general practice Experience of managing/supervising teams Person Specification Qualifications Essential Good standard of education Experience Essential Experience of working in general practice Experience of managing/supervising teams Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Beeches Surgery Address 9 Hill Road Carshalton Surrey SM5 3RB Employer's website https://www.beechessurgery.nhs.uk/ (Opens in a new tab)