Software Installation Engineer (SIETF25) Guildford, England
Job Title: Software Installation Engineer
Global job level: Contract (6 months rolling)
Team: Support
Business Unit: Centre of Excellence
Location: Remote but reporting into Virtual Recall based in Guildford, United Kingdom
Reporting to: Support Manager
About Zoetis and Virtual Recall: At Zoetis, we are passionate about transforming animal health through innovative products, services, and solutions. Virtual Recall, an integral part of Zoetis’ continuum of care, empowers veterinary practices with cutting-edge technology that improves patient care, enhances operational efficiency, and fosters strong client relationships.
Job Purpose: Software Installation Engineers are responsible for the installation and configuration of Virtual Recall software solutions ensuring that each deployment meets the highest standards of quality and consistency. The role is entirely remote, with little to no direct interaction with veterinary practice staff required.
Core Responsibilities:
1. Remotely install and configure the Virtual Recall software on a variety of networks and hardware.
2. Ensure all installations are completed accurately and efficiently.
3. Maintain detailed records of installations and configurations.
4. Troubleshoot and resolve any issues that arise during the installation process.
5. Collaborate with other team members to improve installation processes and procedures.
6. Run regular QA reports to ensure that practices are receiving their full service offering and maintaining high-quality standards.
Key Skills:
1. Excellent attention to detail: Ability to meticulously follow installation procedures and ensure every detail is correct.
2. Consistency: Ability to repeat tasks to same high quality and consistency every time, within the specified target timeframes.
3. Independence: Happy to work independently and remotely, managing your own time and workload effectively.
4. Customer value focus: Desire to ensure the end customer receives the highest possible value from the service provided by the software.
Behaviours:
1. Our colleagues make the difference: Be positive, collaborative, and supportive; strengthen team spirit.
2. Always do the right thing: Strive to continuously improve yourself, our products, and our company; communicate openly and with candour.
3. Customer obsessed: Walk in our client’s shoes wanting what is best for our animals.
4. Run it like you own it: Use empathy and caring, can-do attitude; make sure you have fun doing what you do!
5. We are one Zoetis: Use honesty, integrity, and fairness in everything: with colleagues, customers, partners, and suppliers.
Training & Qualifications:
1. High level of proficiency with Windows and the Microsoft suite.
2. Fluency in written and spoken English.
Experience for Installation Engineer role:
1. Proven experience in software installation and configuration.
2. Strong technical skills and familiarity with various software applications.
3. Enjoy problem solving and have an ability to adapt to the ever-changing environment of a growing dynamic company.
4. Self-sufficient, organised and able to manage a number and variety of tasks and responsibilities simultaneously.
5. Previous experience of working within the animal/health veterinary industry would be beneficial.
Travel Requirement: All installations and training are carried out remotely so travel is not required. You would be welcome to join the Support Team in the Guildford offices up to once per month.
#J-18808-Ljbffr