Exeter Ref: VA2741 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Senior Customer Service Advisor – Exeter Full-Time | Competitive Salary | Automotive Industry Are you a seasoned customer service professional ready to take the next step in your career? We’re growing our team in Exeter and looking for a Senior Customer Service Advisor to lead by example, ensuring every customer enjoys a seamless, positive experience from start to finish. What You’ll Do: Provide exceptional service as the first point of contact for customers, both in person and over the phone Oversee and support the daily operation of the customer service desk Manage complex customer queries and escalations with confidence and care Coordinate appointment scheduling and workshop bookings efficiently Maintain high standards of CRM data accuracy and workflow tracking Assist with training and mentoring junior advisors Ensure the reception area remains welcoming and professional Liaise with technicians and service teams to keep customers updated on vehicle progress Contribute to ongoing process improvement initiatives What We’re Looking For: Significant experience in a customer service or front-of-house role, ideally in the automotive sector Proven leadership skills and a proactive approach to team support Strong organisational and multitasking abilities Excellent communication and interpersonal skills Confidence using Microsoft Office and CRM systems Calm and professional under pressure, with a customer-first mindset Automotive industry experience is highly desirable Why Join Us? A key role in a supportive and ambitious team environment Opportunities for further progression within the business Ongoing training and development to support your growth Be part of a respected, customer-focused automotive brand Competitive salary and employee benefits Apply Today If you’re a motivated and experienced customer service expert who thrives in a fast-paced, customer-facing environment, we’d love to hear from you. Join our Exeter team and help us set the standard for outstanding service in the automotive industry.