Workplace IT Manager Company Description Conferma is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together Supporting and maintaining the workplace IT estate at Conferma Based within our new Didsbury head office, you will manage the end-user hardware and software requirements within the Conferma corporate IT platform. This includes a combination of SaaS and legacy on-premise business systems. You will possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions to ensure availability, integrity & reliability of IT systems within Conferma. Company description: Conferma is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together Workplace IT Manager at Conferma is responsible for: Providing hands-on technical support for Conferma IT systems, services & hardware Undertaking networking & infrastructure administration within the Conferma head office Maintain working relationship with IT, telephony & networking suppliers ensuring all services are fit for purpose Undertake project workstreams on IT systems enhancements Working with the Platform infrastructure engineering team to deliver excellent user experience leveraging cloud-first technologies Run employee IT onboarding sessions, ensuring new staff are fully enabled to hit the ground running You have: Experience of modern workplace deployment and management technologies, particularly Microsoft Autopilot, Intune & Teams Rooms Management Proven knowledge in troubleshooting Windows and MacOS based client devices to an advanced level Expertise in supporting end users in both a face-to-face and remote capacity Background in managing end user access through Entra to key business systems including the wider Microsoft365 product stack Overall 3 years experience in a desktop support engineering role Experience with ServiceNow would be advantageous You have: Great at problem solving An excellent communicator Self-starting & capable of working independently Adept at picking up new skills and concepts quickly Able to balance project workloads against BAU priorities Compensation Salary: dependent on experience, and skills Bonus available: 10% Office based 5 days per week Benefits at Conferma At Conferma we understand that our people are what make us great. We have set out to provide a comprehensive benefits package that includes everything you would expect, as well as providing flexibility for you and your family. A salary sacrifice pension to maximise your contributions Life Assurance cover to provide peace of mind Enhanced Company sick pay to put your mind at rest Single cover private medical scheme, with the flexibility to add family members at your own cost 33 days paid annual leave to allow you to focus on what's important to you outside of work The ability to purchase up to 10 additional days holiday each year to enable additional time off Additional paid time off for life events, such as moving house or getting married An additional days leave on or around your birthday Enhanced paid parental leave on the birth or adoption of your child A confidential Employee Assistance program (EAP) available to all 24/7 Access a range of fantastic additional rewards, such as Cycle 2Work, Gym Membership, Tech Scheme and discounted shopping and Cinema tickets, via Conferma Rewards Diversity Equity and Inclusion We are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favorable treatment, nor be disadvantaged by any conditions or requirements which are irrelevant. ADZN1_UKTJ