As an Infrastructure Engineer, you’ll provide operational support such as incident resolution, change implementation and maintenance activities as part of an on-site team in the Gloucester area; providing proactive management and reactive support of Rokes’ customers’ Mission Critical secure environments.
Roke is a leading technology & engineering company with clients spanning National Security, Defence and Intelligence. You will work alongside our customers to solve their complex and unique challenges.
Your key responsibilities
* Providing operational support, such as incident resolution, change implementation and maintenance activities to ensure a stable and reliable environment
* Implementing approved technical requests from the end customers
* Developing and implementing improvements to operational and reference platform environments
* Implementing automation to improve productivity and remove human error
* Producing clear and concise documentation
* Supporting the Tech Lead with active management of the environments and escalation of any risks.
* Proactive monitoring to stay ahead of potential issues
* Supporting and participating in stakeholder management, service reporting and reviews with Roke SDM and customer stakeholders
* Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment
* Developing and maintaining service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
* Executing agreed changes to service provision, configuration items, and documentation.
The key requirements
* Proven experience managing IT operations in a complex, fast-paced highly regulated environments, preferably aligned to national security or defence
* Experience in some or all of the following technologies: VMWare Suite (ESXi, vCenter and NSX / VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker and/or Kubernetes and Nagios
* Awareness of Networking Technologies
* Awareness of Cyber Security principles
* Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation.
* Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in public sector and National Security landscape
* Familiarity with software development practices and tools used by software developers. Able to support those who build and support service-orientated architecture and microservices, containerisation platforms and runtime.
Clearances
Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years.
The next step
Click apply, submitting an up-to-date CV. We look forward to hearing from you.
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