As a Patient Registration Representative, you will be the welcoming face and primary point of contact for our patients, ensuring a seamless experience from arrival to registration.
Key responsibilities include:
* Accurately entering patient demographics and insurance details into the electronic medical record (EMR) system.
* Registering walk-in and telemedicine patients.
* Greeting patients warmly, providing assistance, and answering any preliminary questions.
* Verifying insurance eligibility and collecting co-pays or balances due at the time of registration.
* Reconciling payments at the end of each shift and addressing any accounts past due.
* Managing incoming phone calls, directing them appropriately, and offering helpful information as needed.
* Interpreting and explaining billing statements clearly to patients.
* Posting incoming Accounts Receivable payments accurately.
* Supporting daily operational tasks, including opening and closing the building and organizing the workspace.
* Faxing or emailing lab results to designated parties in a timely manner.
* Requesting credit card pre-authorizations and setting up installment payment plans as necessary.
* Promoting a positive, respectful environment with both patients and peers.
* Ensuring a clean, organized work environment, including tidying up the staff lounge and work area at the end of each shift.
* Reporting any patient complaints promptly to the office manager.
Qualifications and Skills:
* Proficiency with electronic medical records (EMR) systems is a plus.
* Excellent phone and in-person communication skills.
* Outstanding customer service and interpersonal abilities.
* Must be able to work full shifts.
* Working knowledge of HIPAA Laws.
Education & Experience:
* High School Diploma or GED required.
* One year of experience in patient registration or health insurance is preferred.
Hours of Operation:
* Monday-Thursday: 1:00 PM - 9:00 PM
* Friday: 1:00 PM - 8:00 PM
* Saturday & Sunday: 10:00 AM - 8:00 PM
Benefits (Full-Time Employees):
* Medical
* Dental
* Vision
* Short Term Disability
* Long Term Disability
* Life Insurance
* Accident/Disability
* AD & D
* Critical Illness
* Hospital Indemnity
* Legal Resources
Join our dedicated team and be part of a welcoming environment where you can make a meaningful impact on patient care!
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