Customer Service Advisor Your new company Join a well-known and respected company based in Ellesmere Port that manufactures, markets and sells their products globally. Your new role Join a small team focused on delivering exceptional customer service. You will be responsible for making sure that orders are processed, customer queries are answered and be the first point of contact for contractors. Receive & process orders Liaise with customers with the aim of achieving operational excellence and full customer satisfaction Problem-solving customer issues relating to deliveries & product supply Updating customer & haulier on order/delivery status Proactively contacting customers to enquire about order requirements Effectively handling customer queries Basic reporting Reception duties as and when required What you'll need to succeed Customer service or sales administration experience, preferably with a manufacturing, construction or engineering background. Please note this role is office-based and will require the successful candidate to be on-call. The shift pattern is as follows: Week 1 & 2: 9am-5pm Week 3: 7am-3pm Week 4: 10.30-5pm (on call until 9pm and Saturday and Sunday) What you'll get in return Healthcare Support Personal Development Competitive Salary 25 days of holiday per annum plus the eight UK bank holidays. Pension Scheme Life Assurance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4675554