Role Summary We are looking for a reliable and tech-savvy IT Support Technician to join our team. The successful candidate will provide technical support for hardware, software, business operating systems and network issues across the organization. The IT Support Technician will troubleshoot, resolve, and escalate issues while ensuring the smooth functioning of our IT infrastructure. This role requires excellent problem-solving skills, strong communication abilities, and a customer-service-oriented mindset. This role involves working closely with other IT professionals, end-users, and vendors to resolve issues and enhance IT systems. Key areas of responsibility Provide technical support to employees for hardware, software, systems and network issues. Troubleshoot and resolve issues related to computers, printers, mobile devices, and other IT equipment. Set up, configure, and maintain desktop and laptop computers, as well as peripheral devices. Install, update, and maintain software applications, operating systems, and security patches. Assist in the setup and maintenance of network infrastructure, including switches, routers, and wireless access points. Provide remote support to employees when necessary. Document technical issues and solutions to build an internal knowledge base. Perform system backups and recovery operations. Ensure all IT equipment is compliant with security policies and standards. Assist with onboarding new employees, including setting up devices and accounts. Provide basic user training and support on various software tools and systems. Participate in IT projects as needed, including hardware upgrades or office relocations. Maintain an inventory of IT equipment and ensure its proper tracking and disposal. On-site support at different locations where required. Qualifications: Proven experience as an IT Support Technician or in a similar technical support role. Proficiency with the Windows operating systems and software. Strong knowledge of hardware components, troubleshooting, and maintenance. Familiarity with networking concepts (e.g., IP addressing, DNS, DHCP, VPNs). Experience with common helpdesk software or ticketing systems. Excellent communication and customer service skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. A certification, Network certification, or other relevant certifications are a plus. 1-3 years of experience in an IT support or similar role. Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred but not essential. Relevant experience and certifications are also valued. Additional Requirements: Ability to lift and transport IT equipment (up to 55 lbs). Availability to work after or before normal hours for urgent support issues or system maintenance. Flexibility would be needed as this can happen at short notice