Responsibilities
* Provide a proactive and professional welcome to the Ward reception, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
* Deliver an efficient administrative and clerical service to the Ward Team.
* Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.
* Ensure all information is secure and confidentiality of information is maintained at all times.
* Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
* Ensure the professional image of the Trust is maintained at all times.
About the Role
Would you like the opportunity to work in a supportive team environment that provides the first point of contact for our Surgical Ward patients and visitors? If so, we would love to hear from you!
We currently consist of 7 Surgical Wards, each housing a Medical team consisting of Health Care Support Workers, Nurses, Doctors, with the Ward Clerk being pivotal to the administrative support required. There will also be opportunities for you to work alongside other Ward Clerk colleagues throughout the Trust.
Ideally, you would have a background in customer service and/or administration, but more importantly, we are looking for candidates who are enthusiastic, dedicated and who wish to make a difference.
Working Pattern
30 hours, 4 days per week to include 2 weekdays & every Saturday & Sunday (07:30-15:30)
Interview Date
Friday 25th April 2025
Contact Information
For further information please contact: Matthew Trafford, Ward Clerk Team Leader - Matthew.trafford@nhs.net or Charlotte Moore, Admin Line Manager - charlotte.moore29@nhs.net
Inclusivity Statement
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.
Employment Information
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trustand Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon.
Our values are at the heart of everything we do, click here to find out more.
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
* National discount services such as the Blue Light Card and Health Service Discounts.
* Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
* Car lease schemes.
* The NHS Pension scheme (one of the most generous and comprehensive in the UK).
* Cycle to work scheme.
Application Details
* Salary Band 2: £24,169 per annum pro rata
* Frequency Annual
* Vacancy Reference 185-55649-10216
* Contract Type Permanent
* Closing Date 15 April, 2025
* Job Category Administration
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