Customer Service Team Leader Great forward thinking business Leeds based - Outskirts - free parking £35,000 - £38,000 Client Details Page Group are working with a fantastic business based in South / East Leeds who are looking for a new Customer Service Team Leader to join them. This role will join a productive and high performing team and offers long term progression opportunities Description Day to day leadership and management of 6 Customer Service Coordinators Ensure the team are provided with support, guidance and clear leadership Conduct regular training, development and 1-2-1's with the team to aid growth and personal development Manage and analyse performance across KPI'S & SLA's taking action where and if needed to manage potential issues Provide front line HR support to the team Identity opportunities for improvement around process, procedures and systems to put forward recommendations that will improve efficiency and customer satisfaction Provide support to Head of Customer Service on delivery of initiatives, embedding process and procedures and supporting with the business strategy Profile Experience at Team Leader Level or above is a Customer Service or Contact Centre environment Strong focus on managing, supporting and developing others Ability to create a positive customer centric culture Focused on driving customer satisfaction Job Offer Leeds based - Outskirts - Great links to M1 & M62 Salary of £35,000 - £38,000 depending on experience 8-30am to 5-00pm Monday to Friday Modern and positive working environment 25 days holiday plus bank holidays Free Parking