Zip Water is a global pioneer of filtered drinking water solutions with a offer for the home kitchen that includes filtered boiling, chilled, and sparkling water. Due to continued growth, we have an exciting permanent opening within our Sales team for a Residential Sales Manager. This is a newly created hybrid role taking in both (1) high-end-kitchen showrooms and (2) specifiers of luxury-high-end-residential developments. Our ideal candidate has a home base in the Greater Manchester area and will achieve a client-base of Kitchen Designers, Interior Designers, Interior Architects, Property Developers, Specifiers and Kitchen Showrooms in the Greater Manchester and Cheshire area. Requirements What this role involves: Drive delivery of both the monthly and annual sales targets and build our future revenue stream, based on our amazing credentials, patented technology, and after-sales care packages Retain existing business – manage existing relationships & revenues of accounts within your portfolio Owning all Specification touch points during projects and feeding back accurate data into the project tracking system (CRM) Escalating issues through the appropriate channels and finding solutions to ensure effective resolution to retain business Ensure call cycle activity is maintained and is reflective of account priority and size to ensure retention of business Increase specification from existing accounts Utilising solution selling techniques to identify opportunities for all products in the Zip product range Maintain and grow new and existing business relationships Work towards your Key Performance Indicators (KPI) and demonstrate an understanding of how you will achieve these in your 1-1 reviews Plan efficiently and organise your time to ensure you achieve expected sales outcomes Work effectively and flexibly with all other team members to meet targets across the full portfolio of products and services Maintain customer account information by recording all activity, data, and issues on the CRM system (Salesforce) Work with internal teams to ensure all customer queries are resolved seamlessly by Zip Site visits and Prospecting – able to carry out detailed site surveys to ensure a high first-time installation rate. Networking - To network with relevant FM companies/end user contacts to ‘join the dots’ to build a complete picture of a key account. What we're looking for: Negotiation skills – naturally persuades and influences customers whilst representing company interest to achieve a win. Managing data – with a high level of attention to detail accurately records and maintains customer data in Sales Force and compliant with GDPR guideline. Lead/case management – successfully nurtures and converts all leads and cases allocated in a timely manner. Objection Handling – handles challenges from customers e.g. competition, price to secure customer business as well as complaints. Problem Solving – considers all potential causes and underlying causes of a problem and utilises all available skills and resources to fix the problem and prevent future reoccurrence. Utilises modern and current prospecting methods to research customers as well as identify new opportunities e.g. LinkedIn and existing contact networks. Benefits What we can offer: Full training, support and continued coaching and development. Real opportunities for career progression across a wide range of roles 25 days annual leave plus the option to buy more Cycle to Work scheme available Company Sick Pay (after qualifying period) A market leading company pension Employee rewards and discounts through Perks at Work Option to join Health Care Cash Plan 24/7 365-day access to Employee Assistance Programme through Health Assured Well-being programs – your well-being is important to us Refer a friend bonus You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work