The SPA promotes a dynamic and innovative way of working, triaging and responding to crisis referrals. The role encompasses the NHS principle: right care, right time, and right place. The SPA triages mental health crisis calls and referrals, providing tele-coaching, psychologically informed interventions, support, guidance, and signposting.
Working via telephone within the SPA, Telecoaches are experts in validating, de-escalating crisis, and coaching people in distress tolerance and emotional regulation strategies. Using a range of brief psychological interventions, Telecoaches empower patients, carers, and families to manage distress and crisis effectively.
For all required duties for the post in question, please refer to the candidate pack attached for an outlined, comprehensive breakdown.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health, physical healthcare, and community services commissioned locally and nationally. The Trust runs Broadmoor Hospital, one of only three high secure hospitals in the country and one of the highest profile mental healthcare settings in the world.
Our medium-secure and forensic services care for patients from across the South of England. The Trust also provides mental and physical healthcare in three London boroughs: Ealing, Hammersmith & Fulham, and Hounslow. The Trust employs 3,770 staff, of which 47% are from Black and Asian Minority Ethnic (BAME) backgrounds. Our turnover in 2019/20 was £314m.
In recent years, there has been a trust-wide step change in culture, performance, and ambition. The Trust is now rated as ‘Good’ overall by the CQC, and the rating for our Forensic services has improved from ‘Requires improvement’ to ‘Outstanding’. Rigorous financial management has been central to our ability to deliver service improvements. The Trust has delivered consistent surpluses since 2009, totaling more than £77m. In parallel, we have also improved efficiencies by reducing length of stays and improving patient flow, with almost no out-of-area placements in recent years.
For further details or informal visits, contact: Name: Sarah Rexon Job title: Service Manager Email address: sarah.rexon@nhs.net
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