Annual salary: up to £28,917.00
Resident Welfare Officer
Yorkshire/Humber
Mears Housing Management are seeking Resident Welfare Officers to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation.
The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs.
1. Diary and Property Management : Arrange your own schedule, managing a portfolio of property inspections, and checking on completed work.
2. Planning and Support : Support service users with health, finance, repairs, and the move-on process.
3. Appointments and Referrals : Assist with service users' appointments and make necessary referrals, including fallback support as needed.
4. Food and Basic Needs : Arrange food parcels and ensure service users have access to essential resources.
5. Accommodation Support : Help find and arrange accommodation options for service users.
6. Communication : Regularly interact with service users via face-to-face meetings and telephone calls, alternating throughout the month. This includes making sure service users attend their appointments.
7. Repairs and Maintenance : Raise work orders for repairs needed in properties (such as voids and).
This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.
This role does come with a Company Car, holding a full UK driving license is a requirement for this role due to the travel required to cover the patch.
Role Criteria
This role forms part of the front-line service team who are delivering to a vulnerable client group.
You will need:
8. Demonstrable experience of working in a similar based role
9. Experience of working with vulnerable and diverse client groups
10. Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking
11. Ability to identify individuals and family need and recognise the required support packages to maintain independence
12. Ability to communicate effectively with colleagues and clients both face-to-face and by phone/email.
13. Ability to work under own initiative.
14. You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
15. Full UK Driving License
Benefits we can offer you
16. 25 days annual leave plus bank holidays
17. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
18. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
19. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
20. Family friendly policies
21. Company Car, Fuel Card and Uniform