3rd Line Support Engineer
About Attivo:
Attivo are Lifestyle Financial Planners. We're a privately owned company. We prefer it that way. It means we're free to do what we feel is best for our clients and our people. Our work is all about our clients. We pride ourselves on being completely transparent, open and honest - an approach that builds trust with our clients and inspires their financial confidence.
Our experienced, highly qualified financial specialists and expert support teams are committed to delivering more for all our clients. Our independent status and unique approach to understanding our clients, their preferences and their motivation, sets us apart. We will build and provide ongoing support for a bespoke financial plan aimed at fulfilment of our clients lifestyle needs.
Whether you're a private client or a business accessing our corporate services, you can rely on a clear, consistent service from your Financial Planner and from our experienced teams.
About the role:
As a 3rd line Support Engineer you will be providing expert technical support to Attivo Group ensuring the technical estate is maintained and managed to a high standard. You will hold a pivotal role within the IT team, providing day to day support for our technical infrastructure, managing and maintaining the various technology platforms while ensuring escalated support issues are handled efficiently.
You will be responsible for optimising the operational efficiency of the business technology, improving the client and staff experience and ensure that company-wide systems are maintained, current, secure and optimal to provide the business with reliable IT services.
You will need to respond to incidents and be an escalation point for the internal 1st/2nd line support team as well as being a liaison point for escalations to external parties, providing guidance and advice where necessary to ensure minimal downtime for the business IT services.
About you:
You have experience working in a similar role, having either worked for an internal IT department or for an MSP. You have excellent troubleshooting skills and are motivated by solving complex problems. You work at your best under pressure and when faced with a busy workload and you have experience of working autonomously or in a stand-alone role and have a keen eye for detail.
You have advanced knowledge of Azure Administration & Governance, Windows Server Administration, Active Directory, Group Policy, DNS, DHCP, M365, Intune, Teams and MFA, Conditional Access. You may also be experienced in PowerShell, SharePoint Administration, SIEM/Sentinel, PIM/PAM, SSO, Cisco Meraki, Watchguard, Freshdesk ITSM, and Bitdefender/GravityZone. This experience would all be beneficial for the role.
You are an excellent communicator, both verbally and in writing, and are able to build successful working relationships with key stakeholders in a business.
The successful candidate will need to be based at our Cheltenham Office a minimum of 3 days per week, with the option to work remotely the remaining days. We value work-life balance and offer flexible working alongside our hybrid approach.
Key Responsibilities include:
1. Responsible for the Azure Platform, including changes, documentation of configuration and continuous improvement.
2. Responsible for the technical planning and configuration of MS platforms including but not limited to; M365, Teams, Intune, AAD, Defender, Purview, SharePoint.
3. Act as the Cloud Management SME ensuring best practice is followed and aligned to industry standards.
4. Design, code, and maintain PowerShell scripts (or equivalent technology) to keep cloud services performant, optimised, and up to date using automation.
5. Maintaining regular Windows patching for our server estate.
6. Maintaining regular backups for our server estate and co-ordinating scheduled restores.
7. Provide insight into systems performance, ensuring that all business systems have necessary availability, reliability, and capacity.
8. Supporting the network configuration and equipment within each office to provide services such as VPN, WIFI, and end point protection.
9. Ensuring a security focused approach to technology, identifying and providing advice on improvements where necessary.
10. Follow IT security and risk management processes to mitigate potential risks and ensure exposure is minimal. Escalate any IT risks to the IT Operations Manager.
11. Ensuring the business has appropriate technical business continuity and disaster recovery plans.
12. Regularly review configuration and access controls to ensure appropriate standards are met and maintained.
13. Monitoring and prioritization of the tickets, ensuring issues resolved and SLA's met.
14. Ensure that all systems are up to date, working with suppliers to identify interoperability risks and upgrade benefits are documented, shared, and implemented as appropriate.
15. Identify opportunities to enhance the business system eco-system to enhance capability, improve business efficiency, and internal/external customer experience.
16. Create and maintain IT documentation.
17. Additional ad-hoc duties in line with the expectations of the role.
Essential skills and experience:
* Azure Administration & Governance
* Windows Server Administration
* Active Directory, Group Policy
* DNS, DHCP
* M365, Intune, Teams
* MFA, Conditional Access
* Excellent troubleshooting and problem-solving skills
* Experience of working under pressure while maintaining excellent attention to detail
* Diligent with attention to detail
* Ability to work autonomously
* Ability to communicate effectively (both verbally and in writing).
Desirable skills and experience:
* PowerShell
* SharePoint Administration
* SIEM/Sentinel
* PIM/PAM
* SSO
* Cisco Meraki
* Watchguard
* Freshdesk ITSM
* Bitdefender/GravityZone
Salary and benefits:
£40,000 to £50,000 depending on experience.
Attivo also offers:
* Non-contributory Pension Scheme
* Private Medical Insurance
* Cashplan
* Income Protection
* Critical Illness
* Death in Service
* Parking allowance (Cheltenham only)
* Generous holiday allowance, rising with length of service
* Work from home and flexible working available
* Discounted corporate gym membership
* Excellent culture, promoting employee wellbeing and engagement.
Recruitment Policy:
Attivo is committed to being an Equal Opportunities employer. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we will endeavour to make the process as accessible and as fair as possible.
Please be aware that any offer of employment will be subject to satisfactory completion of pre-employment vetting as outlined by the Financial Conduct Authority (FCA). This may include but not limited to adverse financial history, criminal records, UK directorship and disqualifications check.
Attivo do not use recruitment agencies and we respectfully ask that agencies do not contact us in regard to posts advertised on this site.
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