Mercure Cardiff Holland House Hotel & Spa
Location: Cardiff, Glamorgan, CF24
Country: United Kingdom
Job Type:
Job Description
Job Ref: AM13884
Branch: Mercure Cardiff Holland House Hotel & Spa
Location: Mercure Cardiff Holland House Hotel & Spa, Cardiff
Contract type: Permanent
Hours: Full Time
Posted date: 06/01/2025
Klarent Hospitality are recruiting for a Director of Sales.
Would you like to work for a company that gives you:
* £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
* Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
Does the below sound like you?
* Passionate and willing to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hardworking, able to develop their team
* Good organisational / time management skills
* Resilient, creative, able to multitask and can work under pressure
* Able to deliver exceptional customer experiences all the time
The Role:
What will I be doing?
* As Director of Sales, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace.
* Integral part of the growth & development of future and repeat business.
* Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams.
* Negotiate room rates/packages with corporate clients.
* Develop and implement creative local marketing channels, including social media channels.
* Prepare company contracts for the hotel in accordance with current business and pricing conditions.
* Work within current business strategies and recognise potential opportunities.
* Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.
* Attend Sales events, as required.
* Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads.
* Answer customer queries in a prompt and professional manner.
* Manage staff performance in compliance with company policies and procedures.
* Recruit, manage, train and develop the Sales team.
The 4-star Mercure Cardiff Holland House Hotel & Spa is a modern hotel ideally located in the city centre of Cardiff, with 172 spacious bedrooms. The hotel is perfectly suited for business and leisure travellers with a big conference room, excellent transport links, restaurant, and our hotel lounge, the Urban Bar & Kitchen as an ideal spot for dining and good drinks. For the relaxation and well-being of the guests, the hotel offers an 18-metre swimming pool, steam room and jacuzzi. Mercure Cardiff Holland House Hotel & Spa is a great place for a business trip or for those guests who are looking for a weekend away.
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