Senior Supplier Relationship Manager Location: Norwich, York, Bristol, Sheffield or Perth Salary: circa £70,000 Are you someone who is passionate about customer experience? Do you understand the importance of effective governance frameworks? And can you influence others to work collaboratively to solve challenges? We have an exciting opportunity in the IWR Outsourcing Team for a Supplier Manager specialising in the management of suppliers that support our Equity Release business. A bit about the job: Your focus will be on ensuring that our outsourced partners deliver great service whilst maintaining the controls essential to keep our customers and Aviva safe. With you being right at the centre of these relationships you will build a network of Aviva SME stakeholders to bring onto the pitch where their expertise/ownership is needed. You will be great at using your relationship skills to influence outcomes. You will establish yourself as the go-to subject matter expert for all things supplier governance. Our Equity Release business is part of the exciting strategic growth ambition for Aviva and is underpinned by collaboration with a number of strategic supplier partnerships. The Outsourcing Team work hand in hand with the Equity Release business to ensure supplier operational effectiveness across each stage of the customers transaction - making it click for our customers. This is a high-profile role with exposure to senior leaders. Skills and experience we're looking for: Financial services operational knowledge with some familiarity of working with an Outsourced Partner A track record of building effective relationships and influencing outcomes demonstrating experience of conflict management and resolution skills Highly effective communication skills, with the ability to work successfully with individuals at all levels Ability to prioritise whilst progressing multiple issues at the same time Experience of operating within, and an appreciation of the criticality of, an effective control and governance framework What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Salary around £70,000 depending on location, skills, experience, and qualifications Bonus opportunity - 12% of annual salary. Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please an email to Balazs.palcsekaviva.com