Duty Manager - Twickenham, London TW2 Heath and Fitness Club, Twickenham Full Time 40 hours per week The Duty Manager position is a key position in the club. Carrying out continuous customer and staff relations services, the position provides the post-holder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. Primary objectives for the Duty Manager will be: To ensure the highest possible standards of health and safety, cleanliness and customer service within the Club at all times To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Club Respond to member feedback in timely manner in line with company policy Manage the day to day running of the club and deputising for the Operations Manager when required. Multi-skilled to ensure coverage across all departments of the club when required. The Person Will be able to gain acceptance and respect from members and the teams involved. Will be able to build strong relationships with customers and employees. Will be able to communicate at different levels using various communication methods ensuring to adapt where required. Will be able to meet the demands of the role by working additional hours when required. Will be able to perform Lifeguard related duties when required. A National Pool Lifeguard Qualification is desirable but not essential as we can fully fund the course. Ideally you will have a Pool Plant Operators qualification and a recognised Leisure Management qualification. Must be able to work the operational hours of the club. What can TW2 offer you? Free gym membership for you and a nominated person / Employee discount portal / Company sick pay / Career Progression and so much more How to Apply If you feel like you'd be successful in this role or are interested to know more, we'd love to hear from you. Closing Date 15th March 2025 We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.