Job Title: Service Delivery ManagerFunction: ITReports to: Head of Service Delivery
Purpose:The Service Delivery Manager oversees the lifecycle of IT services within the business, ensuring availability, performance, and user satisfaction. This role collaborates with various IT teams to optimise service delivery and aligns IT services with business needs.
Key Responsibilities:
1. Technology Service Management: Oversee service delivery, ensuring services meet organisational needs, manage system performance, and implement continuous improvement strategies.
2. Service Level Management: Set, monitor, and achieve service level agreements (SLAs).
3. Service Catalogue Management: Maintain and update the IT service catalogue, ensuring it meets user needs and business requirements.
4. Availability & Capacity Management: Ensure services are available and perform optimally, with effective disaster recovery and capacity planning.
5. Incident & Problem Management: Manage incidents to minimize impact and restore services quickly; prevent future issues.
6. Change Control: Manage risks and coordinate changes to IT services.
7. Service Acceptance: Ensure new or changed services meet defined acceptance criteria before deployment....