Order Management Administrator
FTC - 6 Months
Do you want to help shape software that affects thousands of lives?
Who are we?
We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.
If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.
We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.
Purpose
As an Order Management Administrator, you will be responsible for accurately processing new Orders and Contracts that come in daily. You will be the key internal contact between all areas of the business, managing all aspects of the order fulfilment process from invoicing to releasing of orders.
This is a flexible hybrid-working arrangement, with one or two days per week based in our brand-new, state-of-the-art offices to collaborate with your team. The remaining days are worked from home.
This is an exciting opportunity working with a small, friendly team in a growing technology company with great benefits!
This role reports to the Order Management Lead.
Key Skills, Experience and Qualifications
Essential Skills:
1. Proficient use of the most common Microsoft applications including intermediate knowledge of Excel to download and analyse data.
2. Ability to work methodically and accurately by following process and ensuring timely and accurate input of sales orders and invoices.
3. Ability to prioritise and manage workloads, both on own initiative and as part of a team.
Desirable Skills
1. Previous experience of sales order management, or similar administration experience.
2. Understanding of software contracts and billing would be advantageous but not essential.
3. Knowledge and general understanding of basic contract terms (such as minimum term and notice periods) would again be advantageous but not essential.
Competencies
1. Excellent planning and organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management, prioritisation and the ability to remain calm and objective under pressure.
2. Exceptional attention to detail.
3. Excellent communication skills, good interpersonal skills and excellent telephone manner and customer service.
4. Comfortable working under pressure and tight deadlines.
5. Reputation for integrity, confidentiality, accountability and results.
6. Ability to take responsibility for own personal development in line with performance objectives.
7. Flexible and adaptable with enthusiasm for new ideas and a willingness to learn and embrace change within a dynamic, growing organisation.
Principal Responsibilities
1. You’ll assist with processing sales orders and maintenance renewals to ensure timely invoicing and to generate positive business cash flow from new orders and contract renewals.
2. You’ll set up records for new customers ensuring that all sales orders and necessary customer documentation is accurately recorded on the system.
3. You’ll ensure correct follow up of any incoming queries, communicating courteously always, building positive relationships and progressing queries to a successful conclusion.
4. You’ll liaise with Finance, other stakeholders within the business and our suppliers (software & hardware) for all cost of sales related issues; including raising purchase orders, ordering stock, and assisting with accurate stock management and financial recording.
5. You’ll provide support and assistance with the production of monthly reports to ensure that the executive team receive accurate and up to date information for forecasting / decision-making.
6. To provide professional and effective services to internal and/or external customers, to meet customers’ expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.
7. Continuously monitor processes and look for opportunities to improve efficiency and accuracy.
8. To develop and maintain an overall knowledge of the products and services offered.
9. Ensure that company values are reflected in own work and behavior as well as that of the team.
Benefits
As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars.
1. 25 days annual leave + public holidays, increasing with length of service.
2. 4% matched pension.
3. Income protection and life assurance.
4. Access to our award-winning benefits platform.
5. We take mental health seriously and have a dedicated EAP available 24/7.
6. £100 allowance towards a fitness club.
7. Dell discounts.
8. Private Medical Insurance.
9. Paid study leave + volunteering days.
10. Salary Sacrifice Electric & Hybrid Car Scheme.
Like all responsible companies, Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.
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