Job summary Purpose of the Post: To be the friendly first contact for patients of the GP practice at reception and on the telephone and to undertake basic administrative duties in relation to patient records, appointments, prescriptions and communications. We are a small, friendly Practice with a good reputation among our patients. We are a small, team, all part-time and we work together as a team to provide excellent care. Main duties of the job General receptionist/administrative duties using Microsoft and specialist clinical systems, for which training is provided. This is within a very busy NHS environment and requires good people skills as well as quick learning, empathy and understanding. About us We undertake a wide range of treatments and procedures for our patients under our contract with NHS England. We work hard and efficiently to make this small Practice successful and our performance figures reflect that hard work. Date posted 29 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A4040-25-0000 Job locations 318 Westdale Lane Mapperely Nottingham NG3 6EU Job description Job responsibilities The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Processing and distributing incoming (and outgoing) mail (both paper and electronic) Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Job description Job responsibilities The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Processing and distributing incoming (and outgoing) mail (both paper and electronic) Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Person Specification Additional Requirements Essential Good interpersonal and communication skills including clear diction for telephone work. Flexibility with hours to support cover for annual leave etc. Qualifications Essential A good standard of written/spoken English and Mathematics. Desirable Additional relevant qualifications in Health or Social Care, BTEC NVQ Level 2/3 Experience Essential No experience is required, essential training will be provided Desirable Experience of working within an office environment using IT. Experience of reception duties. Experience within an NHS or Local Government setting Experience within Primary Care. Person Specification Additional Requirements Essential Good interpersonal and communication skills including clear diction for telephone work. Flexibility with hours to support cover for annual leave etc. Qualifications Essential A good standard of written/spoken English and Mathematics. Desirable Additional relevant qualifications in Health or Social Care, BTEC NVQ Level 2/3 Experience Essential No experience is required, essential training will be provided Desirable Experience of working within an office environment using IT. Experience of reception duties. Experience within an NHS or Local Government setting Experience within Primary Care. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Unity Surgery Address 318 Westdale Lane Mapperely Nottingham NG3 6EU Employer's website https://www.unitysurgery.co.uk/ (Opens in a new tab)