Night Porter Role at Village Hotel Club
Our hotels operate 24/7, providing first-class customer service around the clock. As a Night Porter, you will play a crucial role in ensuring our guests receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solve problems, and support all departments. This is a varied role, involving every step of the customer journey, from check-in to preparing room service orders and serving at the bar.
About Us
Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development programs including Rising Stars and Talent Academy.
* Innovative Mobile Gaming training platform across hotel areas.
* Discounts and cashback offers on High Street Brands and Supermarkets.
* Well-being and Healthcare benefits, including monthly programmes to support mental health.
* Mental health first aiders and up to 2 mental health days per year.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to Employee Assistance Programme for support and counselling.
* Flexible working hours.
* Supportive, inclusive work environment with team events.
* Reward and Recognition schemes, anniversary rewards, and BIG People Days.
* Electric car salary sacrifice scheme.
* Guaranteed day off for your birthday.
* Discounted Health Cash plan and Sick pay Insurance.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme and Life Insurance.
*Terms and conditions apply based on your contract.
What We Need From You
* Understanding of great customer service.
* Ability to resolve guest issues efficiently and positively.
* Ability to work on your own initiative.
* Knowledge of what a good job looks like.
* Ability to forge and maintain strong relationships across departments.
Note: All offers are subject to a successful DBS check.
Join us and be part of something new and special - Work, Grow & Play the Village Way!
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