Location: Oldbury or Stanstead Abbotts or Dartford – Hybrid – Two Days In Office
Employment Type: 9 – 12 Months FTC
Hours: Monday - Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
As an SMR Commercial Analyst, you will be crucial in optimising the AA’s Service, Maintenance, and Repair (SMR) Business Units. Your role involves analysing key commercial data, identifying trends, and providing actionable insights to support strategic decisions. You'll produce dynamic reports and models, enhancing your technical skills with both regular and ad-hoc analysis.
You will collaborate with stakeholders across Network, Finance, Operations, Sales, and Account Management to support the commercial profitability and efficiency of SMR Business Units, focusing on dynamic pricing and customer retention.
What will I be doing?
* Analyse financial and operational data to evaluate SMR performance.
* Develop and maintain dashboards and reports to track KPIs.
* Identify cost-saving opportunities and revenue growth areas.
* Provide analysis on consumer SMR customer retention.
* Collect and analyse data on consumer SMR jobs, including repair rates, revenue, and gross margin.
* Collate and report consumer SMR and Vehicle Inspection management information.
* Collect and analyse market data, including competitor pricing information.
* Develop insights to support pricing, margin management, and contract negotiations.
* Collaborate with stakeholders to develop forecasts, budgets, and effective insights.
* Present findings and recommendations to senior stakeholders.
What do I need?
* Essential commercial and analytical experience, ideally in a commercial or financial analysis role within the automotive or SMR sector.
* Understanding of financial modelling and forecasting techniques.
* Strong problem-solving skills with the ability to organise, filter, and augment data.
* Highly numerical with logical thinking and effective communication of complex topics.
* Quick learner, able to apply new skills in various situations.
* Capable of working under pressure and using judgement to meet deadlines.
* Experience with data manipulation and analytical tools (Excel, SQL, Python, Databricks, Power BI).
* Commercially minded with sound business judgement and common sense.
* Ability to influence peers, senior leaders, and key stakeholders.
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
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