Director of Technology & Digital at Nine Twenty
Business Operations Analyst
An established provider of Finance Technology solutions is seeking a Business Operations Analyst to join its dynamic team. This is an exciting opportunity to work within a specialist, professional environment that delivers cutting-edge SaaS solutions to financial institutions, corporates, and public-sector organizations globally.
Role Purpose
The primary responsibility of this role is to provide operational expertise within the Managed Services team, ensuring the efficient and effective running of critical services. Responsibilities include:
* Assisting in daily operational tasks, including monitoring, processing, and batch task completion.
* Running control reports to confirm successful business cycle completion.
* Liaising with clients and data centres to ensure seamless service delivery.
* Meeting all operational Service Level Agreements (SLAs).
* Contributing to service and process improvements.
* Communicating with Managed Service, Technical Services, Service Desk, Development, and Implementation teams.
* Supporting and deploying applications in managed and external data centres.
* Building and maintaining strong relationships with clients.
Knowledge & Experience
* 12 months' experience in application support, including Incident, Problem, Change, and Release Management within an ITIL framework.
* Strong business process understanding.
* Experience in financial services (preferred but not essential).
* Excellent communication skills and the ability to work within a geographically distributed team.
* Ability to learn quickly and contribute effectively as part of a team.
* Experience in project involvement is beneficial.
* Understanding of Microsoft SQL Server (2012/2014/2019) and SQL querying skills.
* PowerShell scripting experience.
* Knowledge of relational databases.
* Familiarity with ISO27001 or 9001 standards is advantageous.
* Understanding of ITIL (v3 or v4) principles for Service Management.
This is a fantastic opportunity to be part of a high-caliber team responsible for delivering world-class solutions relied upon by global financial institutions and corporations. If you are interested in finding out more information, please get in touch with Chris at clowden@weareninetwenty.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media and Information Services
#J-18808-Ljbffr