What is Great About the Role? Meaningful Impact: You will directly contribute to helping individuals live independently by managing the adaptation services that make their homes safer and more accessible. Dynamic Environment: Work closely with customers, Occupational Therapists, contractors, and internal teams, ensuring a coordinated approach to meeting the unique needs of each resident. Professional Growth: Gain valuable experience managing contracts, budgets, and service standards, all while making a positive impact in the community. High Responsibility: Manage complex cases and resolve issues with quality, value, and customer satisfaction at the forefront. Where Does This Role Fit In? This role sits at the heart of our commitment to delivering excellent customer service and maintaining high standards for physical adaptations. You’ll work with a wide network of colleagues and external agencies, including social care and health services, to ensure a cohesive and effective service. As the Planning Coordinator, you’ll manage the end-to-end process of delivering adaptations and play a critical role in enhancing the quality of life for our customers. What Skills and Experience Do You Need? To excel in this role, you will need experience working within a customer focused and stakeholder-driven environment, ideally within social housing. Strong administrative skills are essential, as you will be required to provide a high level of support, manage complex cases, and ensure effective service delivery under pressure. Excellent analytical skills are crucial for monitoring and maintaining budgets, resolving issues, and ensuring compliance with funding requirements. Highly developed communication skills, both written and verbal, are necessary to build rapport with customers and stakeholders, manage expectations, and maintain high service levels. A detailed understanding of relevant legislation relating to housing adaptations and funding processes is also required, along with a solid knowledge of property construction or building industry regulations. Proficiency in IT systems, particularly the Microsoft Office Suite, is essential for managing performance information, producing reports, and keeping accurate records. Our values are positive, connected and considerate. At Pobl, you will share these values and be motivated to work in an environment that is driven by them. What are the pay and benefits? £32,427 for a 37 hour full time, 12 months, maternity cover position. 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service Agile working policies – this role is hybrid. The head office base will be Swansea. Sick Pay For this role you will require a Basic DBS, which we pay for Colleague Referral Scheme (£250 per referral) Time for Talking – a free counselling service Health Cash Plan Savings Scheme Electric Vehicle Lease Schemes Long service awards Cycle to work scheme Eyecare plan Give as You Earn charity donation scheme Gym and shopping discounts Pobl merch Training and progression opportunities What’s FREDIE? At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group, and we encourage you to apply now. How do you apply? If you have the skills, experience, and enthusiasm to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focused cover letter along with a few contact details so that we can get back in touch with you. Interviews are scheduled for week commencing 16 th September in our Swansea office If you would like any support with your application, an informal chat or to discuss any adjustments that you may require to support you to application process, please contact group.talentpoblgroup.co.uk or 0300 3735262 Please liaise with your manager if you are interested in a secondment opportunity.