Overview
The Lead Medical Assistant is responsible for assisting department management in coordination of patient care and clinic operations. This includes being the primary Super User directly responsible for assisting providers and clinic staff with immediate EHR concerns, assisting with outstanding tasks for patient-centered quality care, and acting as a line of contact between clinic staff and department management. This position supports all four divisions at the OBGYN SPAH office location: Maternal Fetal Medicine, Urogynecology, Minimally Invasive Gynecological Surgery, and Obstetrics and Gynecology.
Responsibilities
Lead Medical Assistant
* Participate in the implementation of EVMS and EVMS Medical Group policies and procedures.
* Collaborate with physicians, nurse practitioners, and physician assistants from all four divisions at the SPAH OBGYN location.
* Provide individual nursing care and education to address the needs of the patient.
* Improve patient knowledge and understanding of treatment options and plans.
* Take medical histories and record vital signs.
* Assist physicians in addressing patient questions and concerns.
* Assist with office surgical and diagnostic procedures.
* Authorize medication refills as directed.
* Triage patients, including obtaining vitals and escorting to treatment rooms.
* Assist with injections under supervision of RN.
* Facilitate referrals to consultants in collaborative care as directed by the physician.
* Coordinate additional care for patients, including follow-up testing or procedures, scheduling, physician’s orders, and hospital admissions.
* Change dressings on wounds.
* Monitor inventory of all devices and clinical supplies.
* Work closely with the billing department for authorizations of birth control devices.
* Ensure timeliness in scheduling patient appointments.
* Provide education during the “birth control consult” visits under the supervision of RN.
* Organize and manage medications.
* Collaborate with department leadership in maintaining smooth clinic workflow.
* Monitor and inventory supplies for the clinic and report to the appropriate supervisor.
* Act as one of the designated E.H.R. Super Users for all providers and staff in the clinic.
* Oversee that all documents requiring processing are completed.
* Responsible for specific team training of all new clinic staff.
* Attend Clinic staff meetings, Department meetings, Provider meetings, and applicable Grand Rounds.
* Provide daily end-of-shift (AM/PM) reports to department management as necessary.
* Promote the philosophy, goals, and objectives of EVMS, the Department of OB/GYN, and the Advanced Gynecologic Surgery Center Program.
Lead M.A. also functions as an M.A. with the below listed responsibilities:
Medical Assistant Essential Duties and Responsibilities
* Explain treatments and procedures to patients.
* Prepare patients for examination.
* Assist the physician during examinations.
* Collect and prepare laboratory specimens.
* Dispose of containment supplies and sterilize medical instruments.
* Instruct patients about medication and special diets.
* Prepare and administer medications as directed by a physician.
* Reconcile allergy lists, medication lists, and smoking status of patients.
* Chaperone when appropriate and assist during colposcopies, hysteroscopies, and other minor procedures.
* Maintain clean, well-equipped examination rooms and sterilize instruments.
* Prepare exam and treatment rooms with necessary instruments.
* Assist with scheduling tests and ultrasounds.
* Stock examination rooms, triage areas, and workstations with medical supplies.
* Open and prepare charts for the day of clinic.
* Receive and complete assigned tasks from providers.
* Perform phone triage with supervision of LPN/RN, completing team tasks, paperwork, and faxes as needed.
* Scan upcoming appointments for additional medical record information necessary.
* Participate in all staff meetings, education lectures, and quality improvement activities.
* Follow EVMS protocols related to infection control, environmental safety, and patient confidentiality.
* Perform other duties as assigned.
ADHERE TO EVMS MEDICAL GROUP CARE COMMITMENTS:
We will be COURTEOUS:
* We will welcome you with a smile.
* We will state our name and yours when available.
* If we are unsure of your needs, we will ask if you need help.
* We will assist you in reaching your next destination.
We will be ACCOMMODATING:
* We will protect your privacy and dignity.
* We will solve problems within our authority.
* We will respond quickly and explain delays.
* We will keep your surroundings as pleasant as possible.
We will be RESPECTFUL:
* We will include you in our conversations.
* We will be attentive, genuine, and positive.
* We will take the time to be courteous and considerate.
* We will involve you in decisions that concern your care.
We will be EXPLICIT and help you understand:
* We will take the time to listen and give you our full attention.
* We will make explanations brief and easy to understand.
* We will ensure you have the information you need.
* We will explain what we are doing and why.
PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES.
Qualifications
Successful completion of a Medical Assistant program (or equivalent military training) and certification (CMA or RMA) is required. Completion of BLS class and recertification every 2 years.
* Successful completion of a Medical Assistant program.
* Must be an experienced M.A. with prior experience in a high-volume clinical practice.
* Ability to balance multiple priorities and tasks.
* Ability to make professional nursing decisions under the supervision of physicians and licensed nurses.
* Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel, and support staff.
* Supervisory experience preferred.
Location:
US-VA-Norfolk
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