Technical Support Engineer - Boilers & Renewables
Job Title: Technical Support Engineer - Boilers & Renewables
Job reference Number: 192480-6484-2423
Industry Sector: Technical Support Engineer, Technical Advisor, Technical Support, Technical Engineer, Boilers, Domestic Boilers, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating Contractors, Cylinder, Water Heating Systems, Heat Pumps, Renewables
Location: Lisburn Office
Basic Salary: £30,000 - £35,000 + discretionary bonus
Benefits: Comprehensive benefitsThe role of the Technical Support Engineer - Boilers & Renewables will involve:
1. Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps
2. The majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products
3. The remainder of your time offering technical support to internal stakeholders
4. Fielding inbound telephone queries and provide appropriate solutions
5. Carry out product training and familiarisation for both colleagues and customers
6. Prompt and accurate reporting to the Customer Care Manager
7. Ensure compliance with health and safety pr...