Customer Service Advisor
Marlborough Office. An exciting opportunity to join a well-established company, Sarah Ravens Kitchen & Garden is an award-winning online gardening business, which offers carefully tried and tested plants, seeds, bulbs and gardening kit as well as lovely things for your home, all personally selected by Sarah Raven, the well-known author and broadcaster.
ROLE OVERVIEW
The customer is at the heart of everything we do as a company. We put our customers first with every decision we take. Your role will be to offer the very best customer service possible at all times, across all our channels : phone, email, chat and social media.
KEY RESPONSIBILITIES
Delivering excellent service to our customers
Handling contacts across telephone, email, chat and social media
Using our computer system to place order and answer queries
Good knowledge of our products and our seasonal ranges
Assisting customers in line with company expectations
KEY SKILLS
Good communication skills
Confidence on the telepho...