Multimedia and Connected Car Supervisor - Application deadline 17th January
* GBP43,000
* Permanent
* Near Epsom, Surrey (location is most easily reached by own transport)
* Hybrid working (3 days a week in the office)
* Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)
TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)
We have an exciting opportunity for a Multimedia and Connected Car Supervisor. You will be part of the Customer and Network Support Team, handling customer and Centre network enquiries relating to in-car multimedia and connected car, to resolution or escalation where necessary.
What you'll be doing:
* Be the supervisor for the Front-Line multimedia and connected car team, serving as their first point of contact for day-to-day support, guidance, and case management.
* Conduct regular 121 meetings and quarterly reviews to set the team's objectives and manage individual performance, ensuring the team provides the best customer experience.
* Handle customer and Centre network enquiries related to multimedia and connected car.
* Manage cases by answering multimedia and connected car technology enquiries while following Toyota practices.
* Influence and make recommendations around customer journey improvements, seeking customer feedback at all times.
What you'll get to own:
* Responsibility for the front-line multimedia & connected car team performance.
* Main point of contact for any customer or Centre network enquiries relating to in-car multimedia and connected car.
* Responsible for escalating any in-car multimedia and connected car issues.
* Share your knowledge within the wider team.
* Represent the business when communicating with customers & the dealer network & TME/TMC.
Skills and Behaviours:
* Excellent written and customer service skills, with an inclusive mindset.
* Confident with a customer-first approach.
* Attention to detail and process-driven.
* High levels of curiosity and challenge to understand in-car multimedia and connected car technology issues.
* Systems and web aptitude.
* A genuine interest in expanding your own excellent knowledge.
* Comfortable presenting technical information to a non-technical and/or specialist audience.
Essential:
* A track record of providing excellent customer service.
* Strong knowledge of in-car multimedia and connected car technology.
* Customer handling skills.
* Strong interpersonal and communication skills (verbal & written).
Desirable:
* Educated to A Level or above.
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